Please make sure the clocks on your devices are synced. Otherwise, the code generated for your two-factor authentication (2FA) might not work properly.

"Incorrect Code" Error with Two-Factor Authentication

The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly.

Follow the instructions below for your phone to make sure that you have the correct time in your Google Authenticator app.

For Android users:

  1. Go to the Main Menu on the Google Authenticator app
  2. Select Settings
  3. Select Time correction for codes
  4. Select Sync now   

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

For iOS (Apple iPhone) users:

  1. Go to the iPhone Settings.
  2. Select General
  3. Select Date & Time
  4. Enable Set Automatically