Finishing the Profile and Registration Page

CoinZoom needs to collect certain information from you in order to verify who you are and allow you to begin trading on the exchange. This helps us meet regulatory requirements and provide a safe exchange to our customers. 


Verification requires personal information plus a photo ID and a selfie and can only be completed with the mobile apps. 


Note: You cannot complete the full verification process on the CoinZoom Website. You must download the mobile app to become fully verified. 

Click the links below to download the CoinZoom Pro app:

In the CoinZoom App

When you login to CoinZoom in either of the apps, you'll be asked for your profile information which helps us identify you: such as your name, address, employment status, and phone number. You can enter most of this on the web app (Settings -> Profile), but the final steps must be taken in the mobile app. 


Note: Once you are verified, if you make any changes to your profile, your account will be protected for 48 hours from any withdrawals. 

Verify Your Email

A verification email will be sent to you during the account setup. Open the email and click "VERIFY." This will take you to the web page where you can sign in and fill out your profile information. You can do this on either the web or by logging into the app. We recommend finishing your profile on the app because the final steps must be done there. 

Enter Your Profile Information

Finish filling out all the profile questions in the app (or web site). This must match your personal information in order to be verified. Mistakes can cause the verification to fail. You only have three tries to get it right. 

Verify Your Phone Number

After entering your phone number, verify it by entering the 6-digit code that is texted to the phone. The phone number can only be used for one account; if it is already registered on another account, you'll receive an error.

Optional Basic Verification for US Customers

If you live in the USA, you can choose basic verification, which limits your activity, including how much you can withdraw in a day. We recommend doing the full verification to lift the limitations. 

Submit Photo ID for Full Verification

Choose to submit a passport, drivers license or government ID card. Click on the circles that represent the ID and your selfie and submit camera shots of them. Your selfie and photo ID must match.  


Many customers are validated within an hour but others may take up to two business days. Go to Settings -> Profile Information -> Account Status to view the verification status of your account.      

Tap the circles to submit your photo ID and a selfie. Full validation is required for all non-US customers. After you click on Submit, you will get a message asking you to reverify the documents. 


Warning: You will get only 3 attempts to complete this process; make sure everything is correct. Click "CONTINUE" to complete the submission process or "CANCEL" to reverify the documents. 

You will receive an email once the verification process is completed.