At CoinZoom, we prioritize the security of our valued customers. To comply with regulations, all users must be verified prior to engaging in cryptocurrency trading. 


The verification process requires personal information, a photo ID, and a selfie. You can only complete this process using the CoinZoom mobile app, which is available for download on the Apple Store or Google Play.

Verify Your Email

During the account setup, we'll send you a verification email. Click "Verify Your Email Address" to sign in and fill out your profile information. 

Verify your email address from the email we'll send you. 

We recommend finishing your profile on the app because the final steps must be done there.

Verify Your Phone Number

Choose your country and enter your phone number. We'll send you a 6-digit code by text to your phone. Enter the code to verify your phone. 

Select your country from the drop down and enter your phone number.
We'll send you a text to verify your phone. Enter the 6-digit code. 

Your phone number can only be used for one account. If it's already registered on another account, you'll receive an error. In that case, contact us with proof that you own the number, such as a phone bill with your name, address, and the phone number on it.


Some phone numbers will not work, such as VOIP, Google, Magic Jack and other similar types. 

Enter Your Profile Information

Finish filling out all the profile information in the app. This will be verified against your personal information. Mistakes can cause the verification to fail, and you only have three attempts to get it right.


The ZoomMe handle is your screen name for others send funds to you. You can send crypto or USD for free using ZoomMe. 

Verify Your Identity

Submit Photo ID

Choose to submit a passport, driver's license, or government ID card. Choose the option that represent the ID you want to submit. Then tap the screen to take the image when you have your ID ready. Hold the document close enough to take a clear picture and follow the on-screen instructions. When it is within range, hold it still for 3 second while the timer on the yellow overlay .

Submit a Selfie Video

The last thing to submit is a video of yourself turning your head side-to-side. Hold the camera even with your eyes and adjust it according to the directions on the screen. Your selfie video and photo ID must match.

Verification Process

Many customers are validated within an hour, but others may take up to two business days. Go to More -> Personal Details to view the verification status of your account.

Most verifications happen quickly, though it can take up to two days.

Re-submissions

If you need to re-submit your photo ID and selfie video, you'll receive a message asking you to reverify the documents. You only have three attempts to complete this process, so make sure everything is correct before continuing. 


Once the verification process is completed, you'll receive an email confirming your account status. Congratulations, you're now ready to fund your CoinZoom account and trade cryptocurrency!