What is the CoinZoom Visa Debit Card?
The CoinZoom Visa Debit card lets you pay with crypto at +53M locations globally. The card is free to order and is available to US customers.
There are five levels of cards that allow you to earn rewards of 1-5% when you hold an amount of ZOOM tokens. See the following link for more details on each card: https://www.coinzoom.com/cards/
In order to use the CoinZoom Visa card, go into your CoinZoom App and choose which currency you want purchases to spend. Once you've chosen the wallet to use, then you can use your card at an ATM or accepting merchant.
When you swipe your card, CoinZoom will confirm that there is enough available funds in the currency you've selected to pay for the amount requested. If there's enough available funds, the transaction will be approved. As the transaction is approved CoinZoom will create a market order for the amount of currency to cover the purchase.
If there are not enough funds of the selected currency, the transaction will not succeed. In that case, go into the app and choose another currency that has a sufficient quantity to cover the purchase plus fees.
For some purchases, like at a restaurant where a tip is often added to the bill after the transaction is approved, the tip amount may not show on the customer's account until the next day.
How do I get a physical CoinZoom Visa Card?
Physical cards are available to US based customers. We anticipate international cards in the future.
You must fund your account with at least $10 in value before you are eligible to order a CoinZoom Visa Debit card. The total value of the account can be in any combination of USD and crypto.
A simple click lets you order the card once your account is funded:
- Log into your account
- Click on Portfolio
- Click on "Spend wallet"
- Click on "Gear" icon
- Click "Order Card"
You can choose Standard or pay for Express shipping. Standard shipping is free.
Can I convert to another currency?
You can use your CoinZoom Visa Debit card to pay in a currency other than USD (EURO for example). Visa automatically makes the currency conversion at the point of sale.
You can find the conversion rates on Visa's site here:
What is a Pre-Authorization?
When swiping your CoinZoom Visa Debit Card, some merchants request authorization for a specified dollar amount that may be over the actual amount of the purchase. If you were to purchase a five dollar cup of coffee, for example, the merchant will automatically request five dollars. If you have enough value in your selected crypto, CoinZoom authorizes that purchase and initiates a market order for the amount of crypto to satisfy the payment.
But some merchants aren't sure how much your final purchase will be, so they request a "pre-authorization" for a dollar amount. For example, a gas pump transaction may request a "pre-authorization" for $80.00 as a way of holding enough value to make the purchase. After pumping your gas the merchant sends a "completion transaction" message with the actual amount to charge
Example of merchants where this can happen include gas stations, hotels and rental car agencies.
CoinZoom releases any pre-authorized amount from your account once the merchant gives notification with the "completion transaction" amount and the actual amount to charge. Any additional amount of the pre-authorization over the final transaction amount is then released. Sometimes settling the charge can take until the next day.
How do I activate my CoinZoom Visa card?
Once your CoinZoom Visa Card has been marked to Shipped and you have received it in the mail, you are now ready to activate the card, link it to your wallet, and set your PIN for cash/ATM access.
Go to Portfolio -> Spend Wallet (on the mobile app, tap Spend). Press Activate My Card to begin the activation process. Make sure to have the physical card with you as you will need to enter the 3 digit CVV code located on the back of the card. Once you press the button the popup will open asking for the 3 digit security code found on the back of your CoinZoom Visa card
After you enter the code successfully you will see a blue success screen. Press OK and the app will prompt you to create your CoinZoom Visa Card PIN Code to access cash at ATMs.
How do I use my CoinZoom card?
To use your card, you must choose which wallet the funds will come out of to make purchases. This can be any crypto that your own or USD. Once the wallet is selected, you can use your card at any ATM or merchant that accepts Visa cards.
See this article for instructions on configuring the wallet.
Is the Visa card free?
Customers in the United States have automatic access to a virtual card as soon as they fund their account. There is no charge to have the virtual card. The physical card can be ordered for free.
How do I report a lost or stolen CoinZoom Visa Card?
Users are not liable for any fraudulent transaction performed on their CoinZoom Visa Card without the use of their PIN through the Visa Zero Liability Policy.
See this article to report a lost or stolen CoinZoom Visa Card or fraudulent transactions done on your CoinZoom Visa Card.
Can I get cash with my card?
You can withdraw cash using your CoinZoom Visa Card from any ATM in the world that accepts Visa®. You will need your PIN, which can be set on your card in the app and an available balance.
How many CoinZoom Visa cards can I have?
The CoinZoom card links to your CoinZoom Account. You can only have 1 active physical card and 1 virtual card associated with your CoinZoom Account.
What is the CoinZoom Rewards Program?
The CoinZoom rewards program gives consumer the ability to pay discounted trade fees as well as earn cashback on purchases made using their CoinZoom Debit Card.
Use your CoinZoom Visa Card and instantly convert crypto to fiat, allowing global purchases at +53M locations.
Our Rewards Program made up of 5 levels: Select, Preferred, Gold, Platinum and Black. See https://www.coinzoom.com/cards/ for more details.
Where is the CoinZoom Visa Card available?
CoinZoom's US customers can receive and use their CoinZoom Visa Card anywhere in the world that accepts Visa. We anticipate international customers will have access at a later time.
What does "Limited Use" mean on my virtual card?
You may have noticed "Limited Use" in the upper right hand corner of you Virtual CoinZoom Visa Debit card.
The virtual card is limited because it does not have a PIN, and merchants that require a PIN may not accept your CoinZoom Visa Card.
You can obtain a physical card, which does have a PIN, through the desktop trading platform, iPhone, or Android apps.
How do I make a purchase using my card?
Anytime you use your CoinZoom Visa Debit card, your card makes an instant conversion of your cryptocurrency into USD at the point of sale. You must select the currency to use before making the purchase. See this guide on how to make a purchase with your CoinZoom Visa card.
Can I set and change my CoinZoom Visa Card PIN?
You can easily change your CoinZoom Visa Card PIN Code by navigating to Portfolio --> Spending Wallet --> clicking the "gear" icon and selecting "Set your card PIN".
Where are the numbers for my CoinZoom Virtual Visa Debit card?
Video: How can I order a CoinZoom Visa Card on Pro app?
Video: How can I order a CoinZoom Visa Debit Card?
Are there limits on the CoinZoom card?
Spending, withdrawing and deposit limits are based on the card level you have and how many ZOOM tokens you have. Please see this FAQ for details.
Are there any fees for using the CoinZoom card?
For a complete and up-to-date list of fees based on your card level, go to the Fees page, click on the "CoinZoom Visa" tab, and scroll down to "Limit Details."
When determining how much you can use, remember to take fees into account.