You can access your account on the web or in the app. You'll need your username and password each time. You may need a 2-factor authentication code or a biometric after entering your password.
Web App
Go to trade.coinzoom.com and click "Sign In" in the top bar and follow the instructions:
Enter your user name and password in the boxes on the screen and click Submit. You will also need your 2-factor authentication code from the authentication app on your phone.
Mobile App
On the mobile app, tap the Login button on the top right, enter your credentials and the 2-factor authentication code. If you have biometrics on your phone, you can usually skip the 2FA code.
When you return to the app, it will allow you to login with your password or biometric, if it is set up. Tap on the fingerprint to login using your biometric instead of using the 2FA code.
Troubleshooting Tips
There may be multiple reasons for your login not to work, including that there is a typo in your email address. Follow these articles if you are having trouble logging in.
- Invalid credentials: If your email and password don't work, please see Forgot Password.
- 2-Factor Authentication: If you are having trouble with two-factor authentication (2FA), see Two-Factor Authentication FAQs