In the event you forget your password, please use the following steps to successfully reset your password:


1. From the Login screen click "Forgot your password?"    

Whether on the app or the web page, choose "Forgot Password" to reset your password. 

2. Enter your email address and click "Get OTP Email".

Choose to have the One-Time Password (OTP) email sent to you. 


3. This will send an email to the email address you entered. You must enter the one-time password (OTP) number sent in the email. If the OTP is correct, the screen will automatically open a screen to enter a new password. 


4. Type in the new password you want to use twice and click the confirmation button.


5. You can now use your new password to sign in.