The CoinZoom Crypto Debit card lets you pay with crypto at over 130 million locations globally. The card is available to all customers in more than 150 countries. 

There are five levels of cards that allow you to earn rewards of 0.5-5% according to your CoinZoom Prime level. See the following link for more details on each card: https://www.coinzoom.com/cards/ 

In order to use the CoinZoom Crypto card, go into your CoinZoom App and choose which currency you want purchases to spend with. Once you've chosen the wallet, use your card at ATMs or merchants. 

When you swipe your card, CoinZoom will confirm that there are sufficient available funds in the currency you've selected to pay with. If there are enough available funds, the transaction is approved. As the transaction is approved CoinZoom creates an instant order for the amount of currency to cover the purchase. The crypto is sold immediately with a market order. 

If there are not enough funds of the selected currency, the transaction will not succeed. In that case, go into the app and choose another currency that has a sufficient quantity to cover the purchase plus fees.  

For some purchases, like at a restaurant where a tip is often added to the bill after the transaction is approved, the tip amount may not show on the customer's account until the next day.

Note: You must fund your account with at least $10 in ZOOM tokens before you are eligible to order a CoinZoom Crypto Debit card.

Physical cards are available to all customers in 150 countries. 

A simple click lets you order the card once your account is funded:

1. Log into your account
2. Tap on Spend (Portfolio -> Spend Wallet on the web)
3. Tap the Order Card button (web: Click on "Gear" icon and click Order Card)
   
   

   

   

You can choose Standard shipping or pay for Express shipping. Standard shipping is free. The card typically arrives in 3-10 business days, depending on the shipping option you choose. 

Once you have received your CoinZoom Crypto Debit card, it is now ready for activation. In the mobile app, go to the Spend tab -> Physical Card -> Activate (web:Portfolio -> Spend Wallet -> Gear Icon -> Activate. Make sure to have the physical card with you as you will need to enter the 3 digit CVV code located on the back of the card. Once you press the button the popup will open asking for the 3 digit security code found on the back of your CoinZoom card.

After you enter the code successfully you will see a success message.

The PIN is set automatically to the last 4 digits of your phone number registered with CoinZoom. Change this immediately. 

To use your card, you must choose which wallet the funds will come out of to make purchases. This can be any crypto that your own or USD. Once the wallet is selected, you can use your card at any ATM or merchant that accepts Visa cards. 

See this article for instructions on configuring the wallet.

Yes, both the virtual and physical cards are free. Customers have automatic access to a virtual card as soon as the account is funded with at least $10. The physical card requires that you have at least $10 worth of ZOOM tokens to order. There is a shipping charge. 

CoinZoom Prime Rewards gives you discounts on trading fees and rewards on purchases with the card. Your Prime level is determined by how much ZOOM you have in your account. 

Use your CoinZoom Crypto Debit card and instantly convert crypto to fiat, allowing global purchases at 130 million locations around the world. 

Our Rewards Program made up of 5 levels: Green (non-Prime), Silver, Gold, Diamond and Black. See https://www.coinzoom.com/cards/ for more details.

Anytime you use your CoinZoom Crypto Debit card, your card makes an instant conversion of your cryptocurrency into USD at the point of sale. You must select the currency to use before making the purchase. See this guide on how to make a purchase with your CoinZoom Crypto Debit card. 

You can use your CoinZoom Crypto Debit card to pay in USD only. Visa automatically makes the currency conversion at the point of sale. 

You can find the conversion rates on Visa's site here: 

https://usa.visa.com/support/consumer/travel-support/exchange-rate-calculator.html 

When using your CoinZoom Crypto Debit card, some merchants request authorization for a specified dollar amount that may be over the actual amount of the purchase. If you were to purchase a five dollar cup of coffee, for example, the merchant will automatically request five dollars. If you have enough value in your selected crypto, CoinZoom authorizes that purchase and initiates a market order for the amount of crypto to satisfy the payment.

But some merchants aren't sure how much your final purchase will be, so they request a "pre-authorization" for a dollar amount. For example, a gas pump transaction may request a "pre-authorization" for $95.00 as a way of holding enough value to make the purchase. After pumping your gas the merchant sends a "completion transaction" message with the actual amount to charge

Example of merchants where this can happen include gas stations, hotels and rental car agencies.

CoinZoom releases any pre-authorized amount from your account once the merchant gives notification with the "completion transaction" amount and the actual amount to charge. Any additional amount of the pre-authorization over the final transaction amount is then released. Sometimes settling the charge can take until the next day. 

Users are not liable for any fraudulent transaction performed on their CoinZoom Crypto Debit card without the use of their PIN through the Visa Zero Liability Policy.

See this article to report a lost or stolen CoinZoom Crypto Debit card or fraudulent transactions done on your CoinZoom Visa Card.

You can withdraw cash using your CoinZoom Crypto Debit Card from any ATM in the world that accepts Visa®. You will need your PIN, which can be set on your card in the app and an available balance. 

The CoinZoom card links to your CoinZoom Account. You can only have 1 active physical card and 1 virtual card associated with your CoinZoom account at any one time.

CoinZoom's US and international customers in 150 countries can receive and use their CoinZoom Crypto Debit card anywhere in the world that accepts Visa. 

You can easily change your CoinZoom Crypto Debit card PIN code by navigating to Spend and choosing Change PIN.

Spending, withdrawing and deposit limits are based on the card level you have and how many ZOOM tokens you own. Please see this FAQ for details. 

CoinZoom offers very competitive fees For a complete and up-to-date list of fees based on your card level, go to the Fees page and click the "CoinZoom Crypto Debit Card" tab."

When determining how much you can spend on your card, remember to take fees into account.

When using the CZ Visa Card for a purchase made in a different currency (example: Euro) Visa automatically converts the currency. You can find the conversion rates on Visa's site here: Visa Exchange Rate Fees