What is the CoinZoom Card?

The CoinZoom Card is a Visa® debit card that connects to your CoinZoom Wallet, configured using your CoinZoom App. It allows you to access your funds in over +53M million locations worldwide through the Visa network vendors and / or partners.


The CoinZoom Card is available in 5 options which may be viewed here:

https://www.CoinZoom.com/cards



CoinZoom Visa Debit Card


Use your CoinZoom Visa Card and instantly convert crypto to fiat, allowing global purchases at +53M locations. 

 

The CoinZoom Visa Card includes a digital wallet, so you can send either fiat or crypto globally for free. Typically the “Western Unions” of the world charge 3-4% for their international transfers. With the CoinZoom Visa Debit card digital wallets all domestic and international transfers would be free


https://www.coinzoom.com/cards/  


In order to use the CoinZoom Visa card the customer will go into their CoinZoom App and choose which wallet or wallets they want their purchases to access.  Once they've chosen the wallet(s) they want to use then they can use their card at an ATM or accepting merchant.  

When they swipe their card our system will confirm that there is enough available funds in their account to pay for the amount requested.  If there's enough available funds then the transaction will be approved.  As the transaction is approved CoinZoom will create a market order for the amount of coin in their designated wallet to cover their purchase.


If there's not enough funds in the designated wallet, CoinZoom will sell coins from any remaining wallet or charge their fiat wallet to make up the difference.

  

For some purchases, like at a restaurant where a tip is often added to the bill after the transaction is approved, the tip amount may not show on the customer's account until the next day.



Pre-Authorization        

When swiping your CoinZoom Visa Debit Card at many locations the merchant requests authorization for a specified fiat amount.  If you were to purchase a five dollar cup of coffee, for example, they would request five dollars.  If you had enough value in your crypto wallets CoinZoom would authorize that purchase and initiate a market order for the amount of crypto to satisfy the payment made.


Some merchants aren't sure how much your final purchase will be, so they request a "pre-authorization" for a dollar amount.  For example, gas pump transaction may request a "pre-authorization" for $80.00.  After you finish pumping your gas they would send a "completion transaction" message with the actual amount to charge.



Example of merchants where this can happen include gas stations, hotels and rental car agencies.



CoinZoom will release any pre-authorized amount from your account once the merchant notifies with the "completion transaction" amount and the actual amount to charge.


How do I get a physical CoinZoom Visa Card?

Physical cards are available to US based customers.  International cards will be available shortly.


To order you CoinZoom Visa Debit Card you must fund your account first.


To order a physical card there is a cost of 200 Zoom Tokens (Except for the physical Black Card, there is no fee)


Click the following article to learn more: Purchase ZOOM Tokens


Once your account is funded:


  1. Log into your account
  2. Click on Portfolio
  3. Click on "Spend wallet"
  4. Click on Gear icon
  5. Click "Order Card"


Some physical CoinZoom Visa Cards have a one-time fee of $10.


Those that qualify for a CoinZoom Black Card pay no fee for the physical card. 


See the following link for more detail on each card:  https://www.coinzoom.com/cards/


Activate your CoinZoom Visa Card

Activating your CoinZoom Visa Card

Once your CoinZoom Visa Card has been marked to Shipped and you have received it in the mail, you are now ready to activate the card, link it to your wallet, and set your PIN for cash/ATM access. 


From this screen, you will press Activate My Card to begin the activation process. Make sure to have your card with you as you will need to enter the 3 digit CVV code located on the back of the card. Once you press the button the popup will open asking for the 3 digit security code found on the back of your CoinZoom Visa Card


After you enter the code successfully you will see a blue success screen and then after you press OK the app will prompt you to create your CoinZoom Visa Card PIN Code to access cash/ATMs. 



In order to use the CoinZoom Visa card the customer will go into their CoinZoom App and choose which wallet or wallets they want their purchases to access.  Once they've chosen the wallet(s) they want to use then they can use their card at an ATM or accepting merchant.  


When they swipe their card our system will confirm that there is enough available funds in their account to pay for the amount requested.  If there's enough available funds then the transaction will be approved.  As the transaction is approved CoinZoom will create a market order for the amount of coin in their designated wallet to cover their purchase.


If there's not enough funds in the designated wallet, CoinZoom will sell coins from any remaining wallet or charge their fiat wallet to make up the difference.

  

For some purchases, like at a restaurant where a tip is often added to the bill after the transaction is approved, the tip amount may not show on the customer's account until the next day.

 

Congratulations! Your CoinZoom Visa Card is now ready for use!



Is the visa card free?

US Customers will have access to a virtual CoinZoom Visa card as soon as they fund their account. 


First, go to the Card screen by clicking it on the tab bar on the mobile app. 


You will now see the selection of CoinZoom Visa Cards available to order from. 


To view the selection online go to https://www.CoinZoom.com/cards 


You will be able to swipe through the available cards and check the card benefits, details, and requirements by pressing View Details. Most physical CoinZoom Visa Cards have a one-time fee of $10. Those that qualify for a CoinZoom Black Card pay no fee for the physical card. See the following link for more detail on each card: 


https://www.coinzoom.com/cards/


CoinZoom Visa Card lost or stolen?

Users are not liable for any fraudulent transaction performed on their CoinZoom Visa Card without the use of their PIN through the Visa Zero Liability Policy 


Report a lost or stolen CoinZoom Visa Card or a fraudulent transaction done on your CoinZoom Visa Card by calling our 24/7 toll-free phone number found on the back of your CoinZoom Visa Card and also found within the CoinZoom Wallet mobile application.


How do I withdraw cash with the CoinZoom Visa Card?

You can withdraw can using your CoinZoom Visa Card from any ATM in the world that accepts Visa®.  You will need your PIN.



How many CoinZoom Visa cards can I have?

The CoinZoom card links to your CoinZoom Account. You can only have 1 active physical card and 1 virtual card  associated with your CoinZoom Account.



CoinZoom Rewards Program

The CoinZoom rewards program gives consumer the ability to pay discounted trade fees as well as earn cashback on purchases made using their CoinZoom Debit Card.


Use your CoinZoom Visa Card and instantly convert crypto to fiat, allowing global purchases at +53M locations. 

 

The CoinZoom Visa Card includes a digital wallet, so you can send either fiat or crypto globally for free. Typically the “Western Unions” of the world charge 3-4% for their international transfers. With the CoinZoom Visa Debit card digital wallets all domestic and international transfers would be free


Our Rewards Program made up of 5 levels.  Select, Preferred, Gold, Platinum and Black


https://www.coinzoom.com/cards/


Where is the CoinZoom Visa Card available?

CoinZoom's US customers can receive and use their CoinZoom Visa Card anywhere in the world that accepts Visa.  International customers will have access soon.


It says "Limited Use" on my Virtual CoinZoom Visa

You may have noticed "Limited Use" in the upper right hand corner of you Virtual CoinZoom Visa



Your CoinZoom Visa Card does not have a PIN. Places that require a PIN may not accept your CoinZoom Visa Card.


You can request a physical card through the desktop trading platform, iPhone, or Android apps.


How to make a purchase using your CoinZoom Visa Card

In this guide, we will be walking you through how to use your CoinZoom Visa Card and link it to the CoinZoom Wallet for instant conversion to legal tender to use at the point of sale. 


Activating which Asset to Convert to Legal Tender

The CoinZoom Wallet allows instant conversion of any supported asset/currency on the CoinZoom Wallet to legal tender to instantly load to your CoinZoom Visa Card to use at the point of sale. 


Select the asset you want to convert to legal tender to then load the legal tender such as USD to your CoinZoom Visa Card for any point-of-sale purchase.


First, the user will need to navigate the Wallet screen and find the currency or asset they wish to convert to legal tender to use on their CoinZoom Visa Card. Once you find the asset you want to enable, for both offline and online purchases,  click the empty box in front of it and a checkmark will appear.


Can I get cash with my card?

You can withdraw cash using your CoinZoom Visa Card from any ATM in the world that accepts Visa®.  

You will need your PIN.


Set your CoinZoom Visa Card PIN Code

You can easily change your CoinZoom Visa Card PIN Code by navigating to Portfolio --> Spending Wallet --> clicking the "gear" icon and selecting "Set your card PIN"



Where are the numbers for my CoinZoom Virtual Visa Debit Card?

For security your CoinZoom Virtual Visa Debit Card is masked by default. Click or tap where it says "Tap to view card details" just above your CoinZoom Virtual Visa Debit Card image in the app and your relevant numbers will be revealed.



How to Order Your CoinZoom Visa Card on iOS



Ordering CoinZoom Visa Debit Card



Limits on using your CoinZoom card
For a complete and up-to-date list of fees based on your card level, go to the Fees page, click on the "CoinZoom Visa" tab, and scroll down to "Limit Details."

When determining how much you can use, remember to take fees into account.