The CoinZoom Crypto Debit Card allows you to spend cryptocurrency at over 130 million locations worldwide. It is available to customers in more than 150 countries.


Card Levels and Rewards

There are five card levels that offer rewards ranging from 0.5% to 5%, based on your CoinZoom Prime level. For full details on each card, visit: CoinZoom Cards


Using the Card

In the CoinZoom App, select the wallet and currency you want to spend from. When you make a purchase, CoinZoom verifies you have sufficient funds, then instantly sells the selected crypto at market rate to cover the transaction.


If your chosen wallet has insufficient funds, the transaction will fail. You can switch to another wallet with enough balance to complete the purchase.


Some purchases, such as restaurant transactions with tips, may take until the next day for the final charge to appear.


Ordering a Physical Card

See Get a Physical CoinZoom Crypto Debit Card for more details. To order a CoinZoom Crypto Debit card you must first Fund Your Account to have at least $10 in your account, including enough ZOOM tokens to pay for the shipping fee plus at least some spendable currency*


To order:

  • App: Go to the Spend tab → Physical Card → Order.

  • Web: Portfolio → Spend Wallet → Gear Icon → Order Card.


*In order to see the virtual and physical cards at all, you must have some available spend currency in your wallet. Any coin besides Zoom qualifies as spend currency. Funds connected to a pending trade order are not available as spend currency.  


Activating Your Card

App: Spend tab → Physical Card → Activate.


Web: Portfolio → Spend Wallet → Gear Icon → Activate.


Have your physical card ready and enter the 3-digit CVV from the back. The default PIN is the last four digits of your registered phone number—change it immediately.


Making Purchases

Select the wallet you want to use before making a purchase. You can use any supported crypto or USD. The card converts crypto to USD at the point of sale.


Currency Conversion

The card spends in USD only. Visa handles foreign currency conversion. See rates here: Visa Exchange Rate Calculator.


Pre-Authorizations

Some merchants (e.g., gas stations, hotels, rental car agencies) may place a temporary hold for more than the actual purchase amount. Once the merchant finalizes the charge, the unused portion is released—typically by the next day.


Lost or Stolen Cards

Report lost or stolen cards immediately. Users are protected under the Visa Zero Liability Policy for unauthorized transactions made without a PIN.


ATM Withdrawals

You can withdraw cash at any ATM that accepts Visa, using your PIN and available balance.


Card Limits and Quantity

  • Only one active physical card and one virtual card per account.

  • Spending and withdrawal limits depend on your card level and ZOOM holdings. See the Fees page for details.


Fees

The virtual card is free. The physical card is free to order (shipping costs may apply). Transaction fees vary by card level. See the CoinZoom Crypto Debit Card tab on the Fees page for the latest rates.


Virtual Card Information

Your virtual card number is masked by default. Tap “Reveal” in the app to view it.