What is Bitcoin Cash?

Bitcoin Cash (BCH) is a direct result of a Bitcoin fork that occurred on August 1, 2017. It is an alternative version of Bitcoin that makes use of new features and rules, and has a different development roadmap. For more information about Bitcoin Cash, please visit https://www.bitcoincash.org.

How do I get Bitcoin Cash on CoinZoom?

CoinZoom customers have automatically been credited with the appropriate amount of Bitcoin Cash for their accounts. These funds appear within a separate Bitcoin Cash wallet on your Accounts page or in the CoinZoom mobile apps.

You can also obtain additional Bitcoin Cash by purchasing it on CoinZoom, or trading on CoinZoom Pro.

How much Bitcoin Cash will I receive?

The amount of Bitcoin Cash you receive will be the amount of Bitcoin that was in your account at the time of the fork. The fork occurred on August 1, 2017 at 5:16:14 PST and on block #478558. Please note you will not receive Bitcoin Cash for any Bitcoin you removed from the platform before the fork, or purchased after the fork. 

How can I trust that CoinZoom knows the exact amount of Bitcoin Cash that was in my account at the time of the fork? 

At the time of the fork, we duplicated the current balance of all CoinZoom customer accounts. Customers can download a copy of their transaction history to see a running log of their balance for each Bitcoin wallet.

If I had a pending BTC purchase at the time of the fork, will I still receive BCH for that purchase?

No. To be credited with BCH, the corresponding bitcoin must have been present in your account at the time of the fork on August 1st, 2017, block #478558. If you had a pending purchase that completed after this time, you will not receive BCH for that purchase.

If my Bitcoin was in my CoinZoom Vault at the time of the fork, will I still receive my BCH?

Yes, you will still receive your Bitcoin Cash funds. All BCH will be credited to a single BCH wallet in your CoinZoom account.

What if I sent BCH to my CoinZoom BTC wallet after the fork, but before CoinZoom added support for Bitcoin Cash?

Any BCH sent to your CoinZoom account addresses has been credited to your new BCH wallet.

I sent my funds off of CoinZoom before the fork. Will I still get my BCH?

No. If you sent Bitcoin off of CoinZoom before the fork, you will not receive Bitcoin Cash from CoinZoom. If you sent to another exchange and did not receive your BCH, please contact their support team.

Can I send BCH to CoinZoom? 

You can send BCH to and from CoinZoom the same way you send all other assets on the platform. You can select the “Deposit” button next to your BCH wallet to view your BCH deposit address. 

What happens if I send Bitcoin Cash to a Bitcoin address?

At this time, CoinZoom has already credited accounts who received any BCH at their existing BTC addresses. Going forward, we cannot guarantee that funds will be properly credited when one asset is sent to the address of a different asset. Please make sure that you only send funds to the specific deposit address displayed in your CoinZoom account for the asset you are sending. You can view a list of these addresses, or create a new one, by visiting this page.

If you have sent BCH to an external address that was used only for BTC, you will need to obtain the private keys for that address and import them into a BCH wallet in order to access the funds stored there. CoinZoom does not support the importing of private keys.