The General Data Protection Regulation (GDPR) is a data privacy framework that gives residents of the European Union the right to access, correct, export, delete, or restrict the processing of their personal data. CoinZoom supports these rights, subject to identity verification and applicable legal exceptions.


CoinZoom does not sell or rent customer data. Personal information is collected only to comply with legal requirements, prevent fraud, verify identity, and provide services.


Request access

You may request access to personal data stored by CoinZoom, including contact details, financial information, transaction history, employment data, device information, communications with support, survey responses, connected applications, and referrals.


Request export

You may request a copy of your personal data in a machine-readable format. This includes the same information listed under "Request access."


Request deletion

The following types of data can be deleted without affecting your account access:

  • Marketing and communication preferences

  • Referrals

  • Survey responses

  • Connected applications


Deleting the following types of data may result in account closure:

  • Contact details

  • Financial information

  • Transaction and trading history

  • Employment information


Some data cannot be deleted due to regulatory record-keeping requirements.


Request correction

The following data can be updated directly in your account settings:

  1. Nickname

  2. Date of birth

  3. Phone number

  4. Home address

  5. Email address

  6. Bank account information

  7. Payment card number


The following data can be updated by uploading a new photo ID:

  1. Full legal name

  2. Nationality

  3. Gender

  4. Signature

  5. Passport number

  6. Driver’s license number


The following information may be modified by contacting CoinZoom Support:

  • Utility bills

  • Tax ID

  • Job title or employment description

  • Survey responses


The following data cannot be modified:

  • Transaction and trading history

  • Cookies and site usage logs

  • Referrals

  • Support call recordings

  • Letters or attachments submitted to CoinZoom


Requests to modify information that can be changed in your account settings will not be processed manually.

Request restriction of processing

You may request to restrict how your data is used if:

  • You believe the data is inaccurate and are requesting correction

  • You believe the processing is unlawful, but prefer that CoinZoom retain the data rather than delete it

  • You need the data to pursue a legal claim

  • You object to CoinZoom’s legal basis for processing your information


Requests that are not related to corrections will be reviewed by a specialist.