CoinZoom

We’re here to help. CoinZoom offers 24/7 support through ZoomBot (our AI chatbot) and from our support team during business hours. Whether you need help with your account, have a question about a transaction, or need to report a lost or stolen card, you’ll find the right way to reach us below.

CoinZoom Support will never ask for your password, 2-factor authentication codes, or request remote login access to your device. If anyone claiming to be from CoinZoom requests this, please contact us right away.

How to Contact CoinZoom Support

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Support Option	How to Access:	What We Help With:
Support Chat	Our chat feature can be accessed in the CoinZoom app or on the web. In the app: After logging in, navigate to the *More* tab → Support → tap the green chat icon at the bottom right. On the web: Visit coinzoom.com or support.coinzoom.com and click the green chat icon in the bottom-right corner of the screen. You should see it on this page.	Registration Accessing your account or resetting your password Resetting 2FA Deposits and withdrawals Sending or spending Trading crypto Questions about fees Report suspicious activity
Email Support	Send an email to [email protected] from the email address linked to your CoinZoom account.	Same as Support Chat
Cardholder Support	Call 1-866-286-8054* *Only for card-related needs	Dispute a charge Report a lost or stolen card
Phone Support	Call 1-888-355-1924 and leave a brief message about your needs. Our team will follow up via email.	Escalations Lodge a complaint
Help Center	Visit support.coinzoom.com on the web, or in the CoinZoom app, navigate to the *More tab → Support* → tap the green chat icon at the bottom right.	Browse FAQs Watch training videos

How to Contact CoinZoom Support

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