To protect user accounts and maintain platform security, CoinZoom may cancel or decline transactions if suspicious or potentially fraudulent activity is detected.
Common Reasons for Order Cancellation
Incomplete identity verification
Activity flagged by automated fraud prevention tools
Issues related to funding methods or linked accounts
Transactions May Be Flagged Due to:
Multiple failed login attempts
Use of VPNs or IP addresses from high-risk regions
Mismatched personal or payment information
Unusual spending patterns or high-risk trading behavior
What to Do If Your Order Was Canceled
If the order was canceled in error or appears unjustified:
Ensure all identity verification steps have been completed.
Receiving further explanation requires assistance from our support team and will be handled by creating a support ticket.