FAQs

Answers to frequently asked questions about buying and selling cryptocurrency.

Reserved Funds
After placing an order on the exchange, those funds you are trading are regarded as "reserved funds" -- they are reserved and cannot be exchanged ...
Tue, 30 Jun, 2020 at 11:59 AM
Sell BTC for USD for the Mobile App
Mobile App - Sell Market Order – Sell BTC for USD. Tap the menu icon in the upper left hand corner then tap “MARKETS” From the MARKET screen tap BTC/US...
Wed, 1 Jul, 2020 at 9:56 AM
Sell Zoom for BTC
You can sell Zoom for BTC. Go to the "Trade" tab. In the Market Watch choose BTC. Choose the Sell tab from the trade section. Emter tj...
Sat, 4 Jul, 2020 at 12:14 PM
I accidentally sent crypto to the wrong wallet
If you have sent cryptocurrency to an incompatible wallet (such as BTC to a BCH wallet) your funds are likely lost. However, we can attempt to find and reco...
Fri, 10 Nov, 2023 at 11:27 AM
Why does the price change when I buy or sell my cryptocurrency?
When I click on the market, to look at the prices, I see a different number than when I click buy and sell. Why does the price change when I buy or sell my...
Thu, 23 Jul, 2020 at 10:42 AM
How do I buy USDT?
In the Market Watch choose USDT/USD In the Order box enter the number of USDT tokens you want to purchase (A) After confirming that Crypto showing and ...
Thu, 3 Jun, 2021 at 9:42 AM
How do I cancel a pending order?
Web Portal: located at https://trade.coinzoom.com Click on the "Trade" tab, below the trading chart click on the "Open Orders" tab Ple...
Mon, 24 Jan, 2022 at 1:11 PM
How do I create a Stop Limit Order
Stop Limit Order When the price of the crypto achieves the set stop price, a limit order is triggered, instructing the market maker to buy or sell the cryp...
Thu, 13 Jul, 2023 at 2:17 PM
Coin Delisting FAQ
Several coins have been delisted from the CoinZoom exchange. This FAQ answers common questions about this event.  What coins are affected? The following ...
Mon, 17 Jul, 2023 at 9:48 AM