FAQs
Get answers to frequently asked questions about security & privacy.
There are two ways to close your account, either by disabling it or closing it. Disabling is temporary and can be done yourself. Closing is permanent and re...
Fri, 14 Apr, 2023 at 5:19 PM
Why am I seeing this popup? The account has been disabled by the customer. Please note that the easiest way to enable the account is to click o...
Fri, 1 Jul, 2022 at 12:07 PM
Rate limiting is a strategy for limiting network traffic. It puts a cap on how often someone can repeat an action within a certain timeframe – for instance,...
Fri, 9 Feb, 2024 at 9:18 AM
CoinZoom has implemented a WAF (Web Application Firewall) to increase the security of your account. If you have been erroneously marked by our WAF to...
Mon, 14 Mar, 2022 at 10:48 AM
The 4-digit PIN is requested when customers sign in to their CoinZoom Account on the Mobile app -- the first code you enter will be set as your PIN, so be s...
Tue, 9 May, 2023 at 5:52 PM
It is not possible for you to change your CoinZoom wallet address. However CoinZoom may periodically change a wallet address when the custodial partner of t...
Mon, 6 Jun, 2022 at 2:30 PM