FAQs

Get answers to frequently asked questions about security & privacy.

Can I create a CoinZoom account in the name of a trust?
While we do support individual CoinZoom accounts, at this time we do not support joint CoinZoom accounts or accounts in the name of trusts or similar entiti...
Thu, 27 Apr, 2023 at 2:04 PM
How do I report an unauthorized transaction?
CoinZoom is a secure online platform for buying, selling, transferring, and storing digital currency. If you’ve recently noticed any unauthorized activity i...
Thu, 1 Aug, 2019 at 3:37 PM
What is an attack surface?
Attack Surface: In computer security, an attack surface refers to the number of places where a malicious user may be able to gain access to a system. In gen...
Mon, 17 Jun, 2019 at 2:14 PM
I got a new phone number and still have my old number
Follow these instructions to change your phone number in your account: Sign in to your account normally with your username, password, and two-factor au...
Thu, 22 Dec, 2022 at 12:42 PM
CoinZoom Security
We are committed to using the latest technology to guard your information and accounts. We also provide opportunities for you to enhance our security measur...
Fri, 24 Feb, 2023 at 3:26 PM
What is KYC?
KYC stands for Know Your Customer (or Client). All financial institutions in the US are required to verify their customers before allowing transactions. See...
Fri, 16 Dec, 2022 at 10:56 AM
Avoiding Digital Currency Scams
This article is to help bring awareness to some of the digital currency-related scams you may come across. Digital currency transactions are irreversible, i...
Wed, 21 Feb, 2024 at 1:53 PM
Reporting Phishing Sites
Phishing sites are malicious websites which imitate an authentic site in order to trick visitors into entering their password. To avoid phishing sites, alwa...
Mon, 10 Oct, 2022 at 10:13 AM
Where do I upload selfie and a photo ID?
If a support agent has emailed asking you to upload photos of yourself or your ID and you have an active ticket, reply to the email with the images attached...
Mon, 12 Dec, 2022 at 3:54 PM
I need to change my email address
Create a new account using the new email address. You can ZoomMe fund and crypto from the old account to the new account.
Mon, 21 Feb, 2022 at 7:26 AM