FAQs
Get answers to frequently asked questions about security & privacy.
While CoinZoom takes extensive security measures to ensure your account is as safe as possible, there are some additional steps that we strongly recommend y...
Wed, 24 Aug, 2022 at 5:12 PM
At CoinZoom we go to great lengths to keep all of your sensitive information safe. Account numbers and routing numbers are stored using bank level AES-2...
Thu, 30 May, 2019 at 2:42 PM
Wallet addresses are safe to display anywhere you would like to accept tips, payments, or donations. It is not possible to steal digital currency with a ...
Thu, 30 May, 2019 at 3:17 PM
One of the ways that online hackers and scammers try to get information from customers is through phishing. Phishing is a fraudulent practice that can ...
Fri, 1 Jul, 2022 at 12:08 PM
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Wed, 5 Jun, 2019 at 1:35 PM
We go through great lengths to keep information safe. Employee access is heavily restricted and we require background checks on all employees. Additionally, ...
Thu, 30 May, 2019 at 2:33 PM
Using two-factor authentication (2FA) is a great line of defense for protecting your account from unauthorized access. You will be prompted to enable this f...
Tue, 11 Apr, 2023 at 9:55 PM
What are the password requirements on CoinZoom? Passwords must be at least 8 characters long and have an estimated offline crack time over 6,000 seconds. ...
Thu, 22 Dec, 2022 at 1:01 PM
In the event that you inherit or otherwise become the owner of a deceased family member’s CoinZoom account, rest assured that CoinZoom has created a process...
Tue, 6 Aug, 2019 at 3:50 PM
It’s important for us to distinguish between disabling buy/sell services, closing a CoinZoom account, and preventing access to funds. Disabling Buy/Sell ...
Tue, 15 Mar, 2022 at 11:32 AM