FAQs
Frequently asked questions about getting started with CoinZoom.
Yes. You need to use a passport
Mon, 30 Mar, 2020 at 9:09 AM
Check our "Junk" or "Spam" folder.
If not there, check with your internet service provider.
Wed, 29 Apr, 2020 at 12:56 PM
You can see your crypto balance on the Portfolio tab. Look in the "Total Balance" column to see how many of each Crypto you currently have in ...
Sun, 10 May, 2020 at 6:47 PM
There is no minimum dollar amount to get an account started with CoinZoom.
Thu, 14 May, 2020 at 12:52 PM
Sometimes our Compliance Department has to review an application. This can take up to a couple of days.
Wed, 27 May, 2020 at 2:06 PM
After you have signed up, go to trade.coinzoom.com and click "Sign In" in the top bar and follow the instructions: If your email and passwo...
Fri, 1 Jul, 2022 at 12:06 PM
When attempting to do an ACH Deposit you may see the following error "The name on this bank account doesn't match your CoinZoom Profile. Open ...
Thu, 20 May, 2021 at 11:32 AM
How can I set up a direct deposit to my CoinZoom account? Direct deposits are currently available only for US customers. The first direct deposit requires...
Wed, 31 Jan, 2024 at 8:37 AM
To investigate the issue better, could you please create a new support ticket and include: Name of Crypto: Amount sent: Date and Time: Recipient Wall...
Mon, 28 Feb, 2022 at 12:46 PM