Your account status (full or limited) is based on the validation level you have completed. US regulations require us to comply with Know Your Customer (KYC) practices in order to allow customers to trade cryptocurrency. When you have completed KYC, your account will be fully verified and you will have full access to trading, spending, and sending cryptocurrency. 


If you have a limited account, you can mint digital collectibles but not buy or sell cryptocurrency. 


Follow the instructions below to see if you have a limited account and can upgrade to the full account. 

Web App

Go to Settings > Profile > Register. If you have a limited account, you will see a QR code to complete your full signup on the mobile app. 


Pro App

In the Pro app, go into Settings > Profile Information > Account Status. If the screen looks similar to the following, you do not have a full account and must go through the verification process to upgrade, otherwise it will say that you are verified. 


Choose the menu icon in the upper left hand corner, click on "Settings" and then click on "Profile" Information
In the Pro app, tap Account Status at the top of the screen. If it shows this screen, you can upgrade to a full account.

Mobile App

Click the Gear icon in the mobile app to go to settings. The option to complete your profile setup indicates you do not have a full account and you can upgrade. 


The mobile app lets you upgrade your account from the settings.