Sometimes when using your CoinZoom Visa Debit card, the merchant isn't sure how much the final purchase will be, and they request a "pre-authorization" for a specified dollar amount. For example, a gas pump transaction may request a pre-authorization for $80.00 because the gas station doesn't know how much you'll be buying.
Hotels and rental car agencies also get pre-authorizations for purchases.
Pre-authorizations are released usually within 24 hours after the transaction, but can sometimes take up to 30 days. CoinZoom must wait for the final authorization from the merchant before lifting the pre-authorization and returning the pre-authorized amount to your available balance. CoinZoom releases any pre-authorized amount from your account as soon as notification is received.
CoinZoom is unable to remove a pre authorization charge manually. If you notice a pre authorization charge that has not cleared, we recommend that you contact the merchant for assistance.