# CoinZoom Help Center

> How can we help you today?

## Sign-Up and Verification

- [Download the App](https://support.coinzoom.com/en/articles/12651096-download-the-app.md): How to Download the CoinZoom App
- [How to Sign up and Verify Your Account](https://support.coinzoom.com/en/articles/12651275-how-to-sign-up-and-verify-your-account.md): How to verify your account and get things going at CoinZoom
- [Why do I need to Verify my Account?](https://support.coinzoom.com/en/articles/12651219-why-do-i-need-to-verify-my-account.md): Why accounts need to be verified
- [Why is my Validation Rejected?](https://support.coinzoom.com/en/articles/12713700-why-is-my-validation-rejected.md): KYC is Rejected
- [How Does 2-Factor Authentication \(2FA\) Work at CoinZoom?](https://support.coinzoom.com/en/articles/12754267-how-does-2-factor-authentication-2fa-work-at-coinzoom.md)
- [How to Set Up Two-Factor Authentication](https://support.coinzoom.com/en/articles/12651347-how-to-set-up-two-factor-authentication.md): How to Set up Two-Factor Authentication
- [Refer a Friend, Get ZOOM](https://support.coinzoom.com/en/articles/12773223-refer-a-friend-get-zoom.md): CoinZoom Referral Bonus Program

## Fund and Withdraw

- [Basics of Funding your Account](https://support.coinzoom.com/en/articles/12733097-basics-of-funding-your-account.md)
- [Funding Method Comparison and Hold Times](https://support.coinzoom.com/en/articles/12738993-funding-method-comparison-and-hold-times.md): Compare each of CoinZoom's Deposit Methods
- [How to Deposit by Debit or Credit Card](https://support.coinzoom.com/en/articles/12739000-how-to-deposit-by-debit-or-credit-card.md): The Basics of funding with a debit card
- [How to Deposit with Google Pay](https://support.coinzoom.com/en/articles/12785405-how-to-deposit-with-google-pay.md): How to enable and use Google Pay to make a deposit from a card
- [How to Deposit with an ACH Bank Transfer](https://support.coinzoom.com/en/articles/12739065-how-to-deposit-with-an-ach-bank-transfer.md): How to get routing and account number for ACH deposits
- [How to Deposit with Direct Deposit](https://support.coinzoom.com/en/articles/12745476-how-to-deposit-with-direct-deposit.md): How to make direct deposits with ACH
- [How to Deposit With a Wire Transfer](https://support.coinzoom.com/en/articles/12747992-how-to-deposit-with-a-wire-transfer.md): How to Make a Wire deposit
- [How to Deposit From an External Wallet](https://support.coinzoom.com/en/articles/12772822-how-to-deposit-from-an-external-wallet.md): How to receive Crypto to your CoinZoom Account
- [How to Deposit With CoinZoom Cash](https://support.coinzoom.com/en/articles/12783358-how-to-deposit-with-coinzoom-cash.md): How to Use CoinZoom Cash
- [Does CoinZoom allow Third Party and Joint Accounts](https://support.coinzoom.com/en/articles/12785442-does-coinzoom-allow-third-party-and-joint-accounts.md)
- [How to Verify a Card Billing Address](https://support.coinzoom.com/en/articles/12785449-how-to-verify-a-card-billing-address.md): Card Verification
- [How do I find my crypto wallet address?](https://support.coinzoom.com/en/articles/12813915-how-do-i-find-my-crypto-wallet-address.md): How to find your crypto wallet receive addresses
- [Can I Send Unsupported Digital Currencies to CoinZoom?](https://support.coinzoom.com/en/articles/12814134-can-i-send-unsupported-digital-currencies-to-coinzoom.md): Unsupported Crypto transfers into CoinZoom
- [How to Fix a CVN Error](https://support.coinzoom.com/en/articles/12814122-how-to-fix-a-cvn-error.md): CVN error
- [Withdrawal FAQs](https://support.coinzoom.com/en/articles/12769995-withdrawal-faqs.md): All withdrawal methods and how to withdraw
- [How to Withdraw with CoinZoom Instant](https://support.coinzoom.com/en/articles/12823489-how-to-withdraw-with-coinzoom-instant.md): How to withdraw USD to a Debit Card
- [How to make an ACH Bank Withdrawal](https://support.coinzoom.com/en/articles/12814044-how-to-make-an-ach-bank-withdrawal.md)
- [How do I Transfer Crypto to Another Wallet](https://support.coinzoom.com/en/articles/12783415-how-do-i-transfer-crypto-to-another-wallet.md): How To make a Crypto Transfer
- [How to Use ZoomMe](https://support.coinzoom.com/en/articles/12785511-how-to-use-zoomme.md): How to send or recieve a ZoomMe Transfer
- [How to Purchase and Send E-Gift Cards](https://support.coinzoom.com/en/articles/12814011-how-to-purchase-and-send-e-gift-cards.md): CoinZoom Gift Cards
- [What Happens if I Sent Funds to the Wrong Address](https://support.coinzoom.com/en/articles/12813850-what-happens-if-i-sent-funds-to-the-wrong-address.md): External Crypto Transfer to a bad address
- [Does CoinZoom Charge Miner, Gas or Network Fees](https://support.coinzoom.com/en/articles/12824459-does-coinzoom-charge-miner-gas-or-network-fees.md): Gas Fees, crypto transfer fees

## Trading

- [How to Make a Trade - Lite Mode](https://support.coinzoom.com/en/articles/12785816-how-to-make-a-trade-lite-mode.md): How to make the most basic kind of trade
- [How to use Lite and Pro Trading Modes](https://support.coinzoom.com/en/articles/12785824-how-to-use-lite-and-pro-trading-modes.md): Lite and Pro mode trading
- [How to Favorite a Coin](https://support.coinzoom.com/en/articles/12814824-how-to-favorite-a-coin.md): Favoriting a Coin
- [How to Make Advanced Trades - Order Types & Trading Pairs](https://support.coinzoom.com/en/articles/12785897-how-to-make-advanced-trades-order-types-trading-pairs.md): Different Order Type table
- [How Do I Create a Limit Order?](https://support.coinzoom.com/en/articles/12814059-how-do-i-create-a-limit-order.md): Limit orders
- [How to Make Stop Limit Orders](https://support.coinzoom.com/en/articles/12814146-how-to-make-stop-limit-orders.md): Stop Limit Order
- [How does the trading fee discount work](https://support.coinzoom.com/en/articles/12824111-how-does-the-trading-fee-discount-work.md): Trading discount from paying with Zoom Tokens
- [Why did CoinZoom cancel my order?](https://support.coinzoom.com/en/articles/12785926-why-did-coinzoom-cancel-my-order.md): Why was my ordered cancelled
- [What are the Minimum Trade Limits for Each Crypto?](https://support.coinzoom.com/en/articles/12814090-what-are-the-minimum-trade-limits-for-each-crypto.md)
- [Built-in Chart Studies Reference Guide](https://support.coinzoom.com/en/articles/12785835-built-in-chart-studies-reference-guide.md): Using the Advanced Charting in Pro mode

## CoinZoom Visa Debit Card

- [How to Use Your Virtual CoinZoom Debit Card](https://support.coinzoom.com/en/articles/12812732-how-to-use-your-virtual-coinzoom-debit-card.md): Using the Virtual Card
- [How to Order a Physical CoinZoom Crypto Debit Card](https://support.coinzoom.com/en/articles/12805646-how-to-order-a-physical-coinzoom-crypto-debit-card.md): How To order a physical CoinZoom Visa Card
- [How to Set/Reset CoinZoom Visa Debit Card PIN](https://support.coinzoom.com/en/articles/12824532-how-to-set-reset-coinzoom-visa-debit-card-pin.md): Set card pin
- [What Countries is the CoinZoom Crypto Visa Debit Card Available In?](https://support.coinzoom.com/en/articles/12805671-what-countries-is-the-coinzoom-crypto-visa-debit-card-available-in.md): Countries where the CoinZoom card is available.
- [How to Set Your Spend Wallet Currency](https://support.coinzoom.com/en/articles/12805362-how-to-set-your-spend-wallet-currency.md): Spend Wallet and Spend Currency
- [How to add a CoinZoom Debit Card to Google Pay](https://support.coinzoom.com/en/articles/12813944-how-to-add-a-coinzoom-debit-card-to-google-pay.md): How to add the CoinZoom crypto debit card to Google Pay.
- [How do Card Spending Limits work with the CoinZoom Prime Levels](https://support.coinzoom.com/en/articles/12804898-how-do-card-spending-limits-work-with-the-coinzoom-prime-levels.md)
- [How to Earn Rewards on Everyday Purchases](https://support.coinzoom.com/en/articles/12821905-how-to-earn-rewards-on-everyday-purchases.md): How to Earn Card Rewards
- [Why is my CoinZoom Visa Card Declined](https://support.coinzoom.com/en/articles/12813820-why-is-my-coinzoom-visa-card-declined.md): Why card is getting declined
- [What to do about Card Loss, Theft, and Disputes](https://support.coinzoom.com/en/articles/12814004-what-to-do-about-card-loss-theft-and-disputes.md): Keeping your card account safe
- [What is an Available Balance and Total Account Balance](https://support.coinzoom.com/en/articles/12821771-what-is-an-available-balance-and-total-account-balance.md): Available Balance
- [How do Pre-Authorizations work with the CoinZoom Visa Debit Card](https://support.coinzoom.com/en/articles/12824528-how-do-pre-authorizations-work-with-the-coinzoom-visa-debit-card.md): Preauthorization

## Account and Prime Levels

- [CoinZoom Prime Rewards](https://support.coinzoom.com/en/articles/12748015-coinzoom-prime-rewards.md)
- [Deposit, Withdrawal, Spending, and Transferring Daily Limits](https://support.coinzoom.com/en/articles/12803846-deposit-withdrawal-spending-and-transferring-daily-limits.md)
- [How do I change my Address?](https://support.coinzoom.com/en/articles/12805458-how-do-i-change-my-address.md): Change Account Address
- [Blocked and Inactive Accounts](https://support.coinzoom.com/en/articles/12814252-blocked-and-inactive-accounts.md): Blocked and Disabled accounts
- [How to Disable or Close Your CoinZoom Account](https://support.coinzoom.com/en/articles/12814474-how-to-disable-or-close-your-coinzoom-account.md): Disable CoinZoom
- [Can I Change My Email Address](https://support.coinzoom.com/en/articles/12814806-can-i-change-my-email-address.md)
- [How can I update my legal name](https://support.coinzoom.com/en/articles/12821796-how-can-i-update-my-legal-name.md): Change name on account
- [Backup Withholding](https://support.coinzoom.com/en/articles/12976924-backup-withholding.md): W-9 Backup Withholdings

## Security

- [How to Keep your CoinZoom Account Secure](https://support.coinzoom.com/en/articles/12814637-how-to-keep-your-coinzoom-account-secure.md): Enhanced Security
- [How CoinZoom helps keep your Account Security](https://support.coinzoom.com/en/articles/12814692-how-coinzoom-helps-keep-your-account-security.md)
- [How to Reset Your Two-Factor Authentication \(2FA\)](https://support.coinzoom.com/en/articles/12652022-how-to-reset-your-two-factor-authentication-2fa.md): 2FA Reset
- [What is the Correct CoinZoom Web Address?](https://support.coinzoom.com/en/articles/12814159-what-is-the-correct-coinzoom-web-address.md): CoinZoom URL
- [How to Identify a CoinZoom Email](https://support.coinzoom.com/en/articles/12814729-how-to-identify-a-coinzoom-email.md): CoinZoom Emails
- [How to Move my Two-Factor Authentication \(2FA\) Codes to a New Device](https://support.coinzoom.com/en/articles/12814188-how-to-move-my-two-factor-authentication-2fa-codes-to-a-new-device.md): Move 2FA to a new account
- [Troubleshooting Login Code Issues \(OTP and 2FA\)](https://support.coinzoom.com/en/articles/12820825-troubleshooting-login-code-issues-otp-and-2fa.md): 2FA troubleshooting
- [How to Reset Your Password](https://support.coinzoom.com/en/articles/12814192-how-to-reset-your-password.md): Reset or Forgot Password
- [Lost Access to My Email- How to Recover Your CoinZoom Account](https://support.coinzoom.com/en/articles/12814621-lost-access-to-my-email-how-to-recover-your-coinzoom-account.md): Lost email tied to CoinZoom Account
- [What Type of Data does CoinZoom Collect?](https://support.coinzoom.com/en/articles/12814629-what-type-of-data-does-coinzoom-collect.md): CoinZoom Data Collection
- [How do I get Access to my CoinZoom Data?](https://support.coinzoom.com/en/articles/12814633-how-do-i-get-access-to-my-coinzoom-data.md): Access CoinZoom Data
- [How do I gain access to a deceased family member's CoinZoom account](https://support.coinzoom.com/en/articles/12814742-how-do-i-gain-access-to-a-deceased-family-member-s-coinzoom-account.md): Deceased Accounts
- [How Do I Report an Unauthorized Transaction](https://support.coinzoom.com/en/articles/12814777-how-do-i-report-an-unauthorized-transaction.md): Unauthorized Transactions
- [How to Spot and Avoid Crypto Scams](https://support.coinzoom.com/en/articles/12814786-how-to-spot-and-avoid-crypto-scams.md): Avoiding Digital Currency Scams
- [How to Recognize and Report Phishing](https://support.coinzoom.com/en/articles/12814791-how-to-recognize-and-report-phishing.md): Phishing emails

## FAQs

- [Tether USDT TRC-20, BEP-20 and ERC-20 - Deposit or Withdraw FAQ](https://support.coinzoom.com/en/articles/12785742-tether-usdt-trc-20-bep-20-and-erc-20-deposit-or-withdraw-faq.md): USDT TRC-20 Tron, USDT BEP-20 Binance and USDT ERC-20 Ethereum
- [Web App Overview FAQ](https://support.coinzoom.com/en/articles/12805171-web-app-overview-faq.md): trade.coinzoom.com instructions and FAQ
- [Trade FAQ](https://support.coinzoom.com/en/articles/12785865-trade-faq.md): Trading FAQ
- [CoinZoom Crypto Debit Card FAQ](https://support.coinzoom.com/en/articles/12805602-coinzoom-crypto-debit-card-faq.md): CoinZoom Crypto Visa Card FAQ
- [CoinZoom Cash FAQ](https://support.coinzoom.com/en/articles/12805153-coinzoom-cash-faq.md)
- [Two-Factor Authentication \(2FA\) FAQ](https://support.coinzoom.com/en/articles/12713078-two-factor-authentication-2fa-faq.md): 2FA FAQ
- [Password FAQ](https://support.coinzoom.com/en/articles/12769713-password-faq.md): Forgot password, password requirements etc
- [Destination Tag/Memo FAQ](https://support.coinzoom.com/en/articles/12773132-destination-tag-memo-faq.md): Required Memo or Tag for certain Cryptos
- [Cross-chain Transactions FAQ](https://support.coinzoom.com/en/articles/12773173-cross-chain-transactions-faq.md): Sent crypto on the wrong network
- [Transaction Hash/ID FAQ](https://support.coinzoom.com/en/articles/12813994-transaction-hash-id-faq.md): How to see a crypto transfer status
- [Multiple Account FAQ](https://support.coinzoom.com/en/articles/15891020-multiple-account-faq.md)

## Misc

- [What is CoinZoom?](https://support.coinzoom.com/en/articles/12804951-what-is-coinzoom.md): About CoinZoom
- [What is CoinZoom's Policy Around Abandoned Accounts and Unclaimed Property \(Escheatment\)](https://support.coinzoom.com/en/articles/12805481-what-is-coinzoom-s-policy-around-abandoned-accounts-and-unclaimed-property-escheatment.md): Funds given to the states for escheatment, and also for state closures including Ohio, North Carolina, and Vermont.
- [In What Countries is CoinZoom Available?](https://support.coinzoom.com/en/articles/12805667-in-what-countries-is-coinzoom-available.md): What Countries can have a CoinZoom account
- [What are the different types of Digital Wallets](https://support.coinzoom.com/en/articles/12813864-what-are-the-different-types-of-digital-wallets.md): Understanding Digital Wallets
- [E-Gift Card Support](https://support.coinzoom.com/en/articles/12814022-e-gift-card-support.md): Gift Card Support
- [Managing Delisted or Unlisted Coins](https://support.coinzoom.com/en/articles/12814101-managing-delisted-or-unlisted-coins.md): Delisted or unlisted coins
- [Requesting a New Cryptocurrency](https://support.coinzoom.com/en/articles/12814108-requesting-a-new-cryptocurrency.md)
- [What is ZOOM?](https://support.coinzoom.com/en/articles/12814112-what-is-zoom.md): What is the Zoom Token?
- [How do I submit a GDPR data request?](https://support.coinzoom.com/en/articles/12814209-how-do-i-submit-a-gdpr-data-request.md): GDPR data request
- [What are Rate Limiting Errors](https://support.coinzoom.com/en/articles/12814816-what-are-rate-limiting-errors.md): Rate limiting and your transaction cannot be processed at the current time
- [What States can use CoinZoom](https://support.coinzoom.com/en/articles/12814864-what-states-can-use-coinzoom.md): What States can use CoinZoom
- [Error: You have an overdrawn coin](https://support.coinzoom.com/en/articles/12821520-error-you-have-an-overdrawn-coin.md): Overdrawn coin
- [Unknown Error](https://support.coinzoom.com/en/articles/12821531-unknown-error.md): Unknown error and Caching issues
- [How to Contact CoinZoom Support](https://support.coinzoom.com/en/articles/12824480-how-to-contact-coinzoom-support.md)
- [Mutual Respect: Customer Support Behavior Policy](https://support.coinzoom.com/en/articles/12824492-mutual-respect-customer-support-behavior-policy.md): Behavior Policy
- [Can I use my CoinZoom Account to Act as an Exchanger](https://support.coinzoom.com/en/articles/12824504-can-i-use-my-coinzoom-account-to-act-as-an-exchanger.md)
- [Supported Browsers & Platforms](https://support.coinzoom.com/en/articles/14022204-supported-browsers-platforms.md)
- [CoinZoom “Spring Fever Swipe to Win” Promotion – Official Terms & Conditions](https://support.coinzoom.com/en/articles/14116267-coinzoom-spring-fever-swipe-to-win-promotion-official-terms-conditions.md)