FAQ

Where is my wallet address located?
         Web: Click "Portfolio" Click the "Receive" button next to the relevant Crypto Currency The wallet address and a QR code are...
Fri, 26 Jun, 2020 at 12:17 PM
What are miner fees and does CoinZoom pay them?
To ensure that transactions are processed on digital currency networks, outgoing transactions to external digital currency addresses typically incur a "...
Wed, 5 Jun, 2019 at 2:49 PM
Can I cancel a digital currency transaction?
Note: All confirmed transaction  on CoinZoom are final.  Due to the nature of digital currency protocols, transactions cannot be cancelled or altered on...
Thu, 1 Aug, 2019 at 4:09 PM
I sent funds to the wrong address. How do I get them back?
  Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be...
Thu, 30 May, 2019 at 11:43 AM
How do I refund a digital currency transaction?
It’s important to understand how CoinZoom handles digital currency transactions to ensure any refunds reach the sender’s account. CoinZoom does not support ...
Fri, 31 May, 2019 at 11:42 AM
Why can't I see my transaction in the blockchain?
You can view most digital currency transactions on the network's respective blockchain, which records and verifies the legitimacy of transaction...
Wed, 15 May, 2019 at 2:18 PM
How can I delete a wallet address?
CoinZoom is a hosted wallet service, which means we manage your private keys for you. It is not possible to delete wallet addresses from your CoinZoom accou...
Wed, 15 May, 2019 at 2:20 PM
Where can I find the private keys for my wallet?
As CoinZoom is a hosted wallet, it's not feasible to provide the private keys to individual wallet addresses; doing so would prevent us from taking adva...
Mon, 17 Jun, 2019 at 10:44 AM
How do I import an existing wallet?
CoinZoom wallets currently do not support a wallet import feature. If you have paper wallets, private keys, wallet.dat files, or brain wallets, they can be ...
Thu, 30 May, 2019 at 12:06 PM
Altcoins and ICOs
DO NOT send any unsupported digital currencies to your CoinZoom account or participate in an ICO using your CoinZoom account. Doing so will result in a lo...
Wed, 15 May, 2019 at 2:22 PM