FAQ

How do I refund a digital currency transaction?
It’s important to understand how CoinZoom handles digital currency transactions to ensure any refunds reach the sender’s account. CoinZoom does not support ...
Fri, 31 May, 2019 at 11:42 AM
Why can't I see my transaction in the blockchain?
You can view most digital currency transactions on the network's respective blockchain, which records and verifies the legitimacy of transaction...
Wed, 15 May, 2019 at 2:18 PM
How can I delete a wallet address?
CoinZoom is a hosted wallet service, which means we manage your private keys for you. It is not possible to delete wallet addresses from your CoinZoom accou...
Wed, 15 May, 2019 at 2:20 PM
Where can I find the private keys for my wallet?
As CoinZoom is a hosted wallet, it's not feasible to provide the private keys to individual wallet addresses; doing so would prevent us from taking adva...
Mon, 17 Jun, 2019 at 10:44 AM
How do I import an existing wallet?
CoinZoom wallets currently do not support a wallet import feature. If you have paper wallets, private keys, wallet.dat files, or brain wallets, they can be ...
Thu, 30 May, 2019 at 12:06 PM
Altcoins and ICOs
DO NOT send any unsupported digital currencies to your CoinZoom account or participate in an ICO using your CoinZoom account. Doing so will result in a lo...
Wed, 15 May, 2019 at 2:22 PM
What is a Bitcoin wallet?
Similar to a traditional wallet you may carry in your pocket, a bitcoin wallet is used to store money. The difference is that instead of storing a collectio...
Wed, 15 May, 2019 at 2:27 PM
How do I get a Bitcoin address?
Getting a Bitcoin address with a CoinZoom wallet is easy ! 1. Sign into your account 2. Click on Portfolio 3. Click on BTC 4. Click on Receive 6. Make ...
Sun, 10 May, 2020 at 5:35 AM
Supported Browsers & Platforms
Here at CoinZoom, we strive to provide our users with the best trading experience possible. To accomplish this, we continuously evaluate the latest technolo...
Wed, 15 May, 2019 at 2:29 PM
Where can I spend bitcoin?
In the beginning, there was pizza. Nowadays, you can spend your bitcoin on much more than pizza, in a wide variety of places, both online and offline. And w...
Wed, 15 May, 2019 at 2:31 PM