FAQ

Are net gains affected by the holding period?
No. Any gains made from the sale of digital currency are not subject to a holding period. You can withdraw your funds right away.
Wed, 12 Jun, 2019 at 11:25 AM
What if I don't have an Area Code for my phone number?
Please enter a 0 instead of the area code.
Wed, 15 May, 2019 at 11:09 AM
What is Bitcoin Cash?
Bitcoin Cash (Bcash) is a fork of the Bitcoin blockchain ledger. All Bitcoin holders as of block 478558 are owners of Bitcoin Cash. Any transactions after t...
Wed, 15 May, 2019 at 11:30 AM
Why is the price volatile?
Digital currency value can be volatile when compared to more established currencies and commodities. This can be attributed to its relatively small market s...
Wed, 15 May, 2019 at 11:58 AM
Why didn't my stop order fill at my stop price?
When a Stop triggers at your specified price, a Market Order is executed and immediately begins to match the prevailing offers available in the order book, ...
Fri, 7 Jun, 2019 at 11:38 AM
Why am I receiving a CVN error when adding my debit card?
A CVN error can appear when the numbers you entered cannot be successfully verified with your card's issuing bank or if it is card type that CoinZoom d...
Thu, 30 May, 2019 at 11:38 AM
How to successfully verify a billing address
If you receive an "Address did not match" error when adding a Visa or MasterCard debit card, it means the information you entered may not be verify...
Wed, 15 May, 2019 at 12:08 PM
What is a Proof of Payment?
A Proof of Payment is a receipt (or payslip) from your bank which clearly displays the following required information: Your details – Your name and acc...
Wed, 15 May, 2019 at 12:28 PM
What is the BitLicense?
The BitLicense is a set of regulations put forward by the New York State Department of Financial Services (NYDFS) for bitcoin companies serving New York (NY)...
Wed, 15 May, 2019 at 1:33 PM
What is Tether?
Launched in 2014, Tether is a blockchain-enabled platform designed to facilitate the use of fiat currencies in a digital manner. Tether works to disrupt the...
Thu, 30 May, 2019 at 11:35 AM