FAQ

Why am I receiving a CVN error when adding my debit card?
A CVN error can appear when the numbers you entered cannot be successfully verified with your card's issuing bank or if it is card type that CoinZoom d...
Thu, 30 May, 2019 at 11:38 AM
How to successfully verify a billing address
If you receive an "Address did not match" error when adding a Visa or MasterCard debit card, it means the information you entered may not be verify...
Wed, 15 May, 2019 at 12:08 PM
What is a Proof of Payment?
A Proof of Payment is a receipt (or payslip) from your bank which clearly displays the following required information: Your details – Your name and acc...
Wed, 15 May, 2019 at 12:28 PM
What is the BitLicense?
The BitLicense is a set of regulations put forward by the New York State Department of Financial Services (NYDFS) for bitcoin companies serving New York (NY)...
Wed, 15 May, 2019 at 1:33 PM
What is Tether?
Launched in 2014, Tether is a blockchain-enabled platform designed to facilitate the use of fiat currencies in a digital manner. Tether works to disrupt the...
Thu, 30 May, 2019 at 11:35 AM
Where is my wallet address located?
         Web: Click "Portfolio" Click the "Receive" button next to the relevant Crypto Currency The wallet address and a QR code are...
Fri, 26 Jun, 2020 at 12:17 PM
What are miner fees and does CoinZoom pay them?
To ensure that transactions are processed on digital currency networks, outgoing transactions to external digital currency addresses typically incur a "...
Wed, 5 Jun, 2019 at 2:49 PM
Can I cancel a digital currency transaction?
Note: All confirmed transaction  on CoinZoom are final.  Due to the nature of digital currency protocols, transactions cannot be cancelled or altered on...
Thu, 1 Aug, 2019 at 4:09 PM
I sent funds to the wrong address. How do I get them back?
  Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be...
Thu, 30 May, 2019 at 11:43 AM
How do I refund a digital currency transaction?
It’s important to understand how CoinZoom handles digital currency transactions to ensure any refunds reach the sender’s account. CoinZoom does not support ...
Fri, 31 May, 2019 at 11:42 AM