FAQ

Why is the price volatile?
Digital currency value can be volatile when compared to more established currencies and commodities. This can be attributed to its relatively small market s...
Wed, 15 May, 2019 at 11:58 AM
Why didn't my stop order fill at my stop price?
When a Stop triggers at your specified price, a Market Order is executed and immediately begins to match the prevailing offers available in the order book, ...
Fri, 7 Jun, 2019 at 11:38 AM
Why am I receiving a CVN error when adding my debit card?
A CVN error can appear when the numbers you entered cannot be successfully verified with your card's issuing bank or if it is card type that CoinZoom d...
Thu, 30 May, 2019 at 11:38 AM
How to successfully verify a billing address
If you receive an "Address did not match" error when adding a Visa or MasterCard debit card, it means the information you entered may not be verify...
Wed, 15 May, 2019 at 12:08 PM
What is a Proof of Payment?
A Proof of Payment is a receipt (or payslip) from your bank which clearly displays the following required information: Your details – Your name and acc...
Wed, 15 May, 2019 at 12:28 PM
What is the BitLicense?
The BitLicense is a set of regulations put forward by the New York State Department of Financial Services (NYDFS) for bitcoin companies serving New York (NY)...
Wed, 15 May, 2019 at 1:33 PM
Where is my wallet address located?
         Web: Click "Portfolio" Click the "Receive" button next to the relevant Crypto Currency The wallet address and a QR code are...
Fri, 26 Jun, 2020 at 12:17 PM
What are miner fees and does CoinZoom pay them?
To ensure that transactions are processed on digital currency networks, outgoing transactions to external digital currency addresses typically incur a "...
Wed, 5 Jun, 2019 at 2:49 PM
Can I cancel a digital currency transaction?
Note: All confirmed transaction  on CoinZoom are final.  Due to the nature of digital currency protocols, transactions cannot be cancelled or altered on...
Thu, 1 Aug, 2019 at 4:09 PM
I sent funds to the wrong address. How do I get them back?
  Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be...
Thu, 30 May, 2019 at 11:43 AM