FAQ

How do I get access to my information?
In order to access your information, you’ll need to be logged in to your CoinZoom account via a web browser or the mobile app. This is to ensure the safety ...
Tue, 14 May, 2019 at 3:49 PM
Why did CoinZoom cancel my order?
In order to ensure the security of CoinZoom users’ accounts and transactions, CoinZoom may decline certain transactions (buys or deposits) if CoinZoom obser...
Wed, 15 May, 2019 at 9:50 AM
What is an available balance?
Your “Available Balance” is how much you can withdraw or send immediately. After depositing funds directly from your bank account (not including wire transf...
Wed, 15 May, 2019 at 9:55 AM
What does "Funds on Hold" mean?
“Funds on Hold” are funds you have recently used to purchase digital assets but have not cleared and been deposited into your CoinZoom account. Until your p...
Wed, 12 Jun, 2019 at 11:22 AM
Are net gains affected by the holding period?
No. Any gains made from the sale of digital currency are not subject to a holding period. You can withdraw your funds right away.
Wed, 12 Jun, 2019 at 11:25 AM
What if I don't have an Area Code for my phone number?
Please enter a 0 instead of the area code.
Wed, 15 May, 2019 at 11:09 AM
What is Bitcoin Cash?
Bitcoin Cash (Bcash) is a fork of the Bitcoin blockchain ledger. All Bitcoin holders as of block 478558 are owners of Bitcoin Cash. Any transactions after t...
Wed, 15 May, 2019 at 11:30 AM
Why is the price volatile?
Digital currency value can be volatile when compared to more established currencies and commodities. This can be attributed to its relatively small market s...
Wed, 15 May, 2019 at 11:58 AM
Why didn't my stop order fill at my stop price?
When a Stop triggers at your specified price, a Market Order is executed and immediately begins to match the prevailing offers available in the order book, ...
Fri, 7 Jun, 2019 at 11:38 AM
Why am I receiving a CVN error when adding my debit card?
A CVN error can appear when the numbers you entered cannot be successfully verified with your card's issuing bank or if it is card type that CoinZoom d...
Thu, 30 May, 2019 at 11:38 AM