FAQ

How are fees applied when I buy or sell digital currency?
Please note that below gives examples and the current fee rates are here; Buying Digital Currency Fees are added to the amount entered to arrive at the...
Thu, 14 May, 2020 at 12:40 PM
Cancelling a purchase
Note: All confirmed buys and sells on CoinZoom are final. Before any order is processed, you will always receive a "Confirmation" prompt to ma...
Mon, 20 Apr, 2020 at 12:44 PM
How do I send crypto currency to another wallet?
Remember that once completed there is no option to undo or reverse the transaction.  Web Click the "Portfolio" tab Choose "Send" ...
Tue, 25 Jan, 2022 at 12:22 PM
Why did I receive an unexpected confirmation email?
If you were not expecting to receive a device confirmation email, this means that someone else was able to obtain your password and 2-factor codes. We sugge...
Mon, 10 Jun, 2019 at 1:15 PM
Is this email really from CoinZoom?
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Tue, 11 Jun, 2019 at 10:49 AM
GDPR: Data request
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU re...
Tue, 11 Jun, 2019 at 1:14 PM
What is the GDPR?
The General Data Protection Regulation (GDPR) is a new comprehensive data law in the European Union (“EU”) which updates existing data protection laws to str...
Tue, 14 May, 2019 at 11:13 AM
What type of data does CoinZoom collect?
We may collect the following types of information: Personal Identification Information: Full legal name, date of birth, age, nationality, gender, signatur...
Tue, 14 May, 2019 at 11:21 AM
How does the GDPR affect my data?
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU...
Wed, 12 Jun, 2019 at 10:30 AM
How do I submit questions or concerns?
If you still have questions or concerns regarding how CoinZoom Account or how to open your CoinZoom Account that is not answered in these articles, please c...
Thu, 27 Jan, 2022 at 11:32 AM