FAQ

Rate Limits
What is Rate limiting? Rate limiting is a strategy for limiting network traffic. It puts a cap on how often someone can repeat an action within a certain t...
Mon, 14 Sep, 2020 at 1:21 PM
CAPTCHA Solving Issues
CoinZoom has implemented a WAF (Web Application Firewall) in order to increase the security of your account. If you have been erroneously marked by o...
Thu, 24 Sep, 2020 at 11:55 AM
I don't speaker inglés
We currently only offer support in English. You may want to use a tool like Google Translate to create a ticket in English.
Tue, 29 Sep, 2020 at 4:29 PM
Lost 4 digit PIN
The 4-digit PIN is requested when customers sign in to their CoinZoom Account on the Mobile app -- the first code you enter will be set as your PIN, so be s...
Thu, 8 Oct, 2020 at 3:50 PM
When will I get Spark tokens?
You’ll receive Spark tokens from CoinZoom at a later date after the Flare network launch.  It is anticipated the the Flare network will launch at the en...
Thu, 17 Dec, 2020 at 11:40 AM
Depositing HBAR
When  depositing using hbar, populate the notes field with the number in their memo field. 
Wed, 3 Feb, 2021 at 9:01 AM
Telegram
Our telegram channel is CoinZoom Community Only scammers will message you first.  Never send money or share your password. If in doubt, create a Coi...
Tue, 9 Mar, 2021 at 3:52 PM
CoinZoom and Hummingbot
CoinZoom has  partnered with Hummingbot to provide our users with pre-programmed scripts for automated trading! We're focused on providing fir...
Wed, 7 Apr, 2021 at 9:32 AM
HiFi available on CoinZoom
MFT is now available to buy, sell and trade on the CoinZoom exchange! U.S. based customers with a CoinZoom Visa debit card can also spend MFT with their car...
Tue, 13 Apr, 2021 at 12:15 PM
Why does the blockchain show a zero Value?
CoinZoom uses a smart contract when sending  ETH or ERC20 . Whenever a smart contract needs to send ETH or execute some other code on its own, they call...
Thu, 15 Apr, 2021 at 8:09 AM