FAQ

Forgot my password
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Wed, 6 May, 2020 at 8:44 AM
What can I do if I lose access to the email I used for CoinZoom?
If you have lost access to the email address you used to create your CoinZoom account, we will need to initiate one of the following account recovery/reset ...
Fri, 18 Dec, 2020 at 10:16 AM
How do I buy/trade digital currency?
Using a Web Browser    Go to the "Trade" page.    Select the type of currencies you'd like to trade. (Currency Pairs with USD, BTC, or USD...
Mon, 25 May, 2020 at 1:02 PM
How are fees applied when I buy or sell digital currency?
Please note that below gives examples and the current fee rates are here; Buying Digital Currency Fees are added to the amount entered to arrive at the...
Thu, 14 May, 2020 at 12:40 PM
Cancelling a purchase
Note: All confirmed buys and sells on CoinZoom are final. Before any order is processed, you will always receive a "Confirmation" prompt to ma...
Mon, 20 Apr, 2020 at 12:44 PM
How do I send crypto currency to another wallet?
Remember that once completed there is no option to undo or reverse the transaction.  Web Click the "Portfolio" tab Choose "Send" ...
Mon, 28 Sep, 2020 at 10:24 AM
Why did I receive an unexpected confirmation email?
If you were not expecting to receive a device confirmation email, this means that someone else was able to obtain your password and 2-factor codes. We sugge...
Mon, 10 Jun, 2019 at 1:15 PM
Is this email really from CoinZoom?
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Tue, 11 Jun, 2019 at 10:49 AM
GDPR: Data request
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU re...
Tue, 11 Jun, 2019 at 1:14 PM
What is the GDPR?
The General Data Protection Regulation (GDPR) is a new comprehensive data law in the European Union (“EU”) which updates existing data protection laws to str...
Tue, 14 May, 2019 at 11:13 AM