FAQ

Your Account is not Enabled for Transfers
If you get an error message saying "Your account is not enabled for transfers" when making a transfer or withdrawing funds, it means there was a ...
Tue, 14 Jun, 2022 at 11:46 AM
I have not received an email with a confirmation code. What shall I do?
First, check your junk or spam folder. Click on the "Sign In" link in the CoinZoom trading platform and click on the "Resend Email Verifica...
Tue, 4 Jun, 2019 at 10:55 AM
How to Load Cash on a Prepaid Card
Our corporate account partners Digital Profit and Well-Beyond manage CoinZoom Prepaid Visa cards. Do one of the following for support:  Reach out to whic...
Tue, 14 Jun, 2022 at 12:44 PM
Is it possible to participate in an ICO directly from CoinZoom exchange?
Participating in an ICO directly from CoinZoom exchange wallet is not possible. We recommend participating in an ICO from a wallet which private keys you co...
Wed, 8 Aug, 2018 at 2:23 PM
How to read hbar block chain explorer
hbar:  https://explorer.kabuto.sh/mainnet   Paste the Hbar Transaction Hash into the search bar   Toward the bottom of the page click on the number of...
Wed, 1 Sep, 2021 at 4:08 PM
How can I update my legal name?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to pr...
Fri, 15 Jan, 2021 at 8:29 AM
How do I change my country or state?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to provi...
Fri, 13 Mar, 2020 at 5:24 PM
Forgot my password
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Wed, 6 May, 2020 at 8:44 AM
What can I do if I lose access to the email I used for CoinZoom?
If you have lost access to the email address you used to create your CoinZoom account, we will need to initiate one of the following account recovery/reset ...
Fri, 18 Dec, 2020 at 10:16 AM
How do I buy/trade digital currency?
Using a Web Browser    Go to the "Trade" page.    Select the type of currencies you'd like to trade. (Currency Pairs with USD, BTC, or USD...
Mon, 25 May, 2020 at 1:02 PM