FAQ

Your Account is not Enabled for Transfers
If you get an error message saying "Your account is not enabled for transfers" when making a transfer or withdrawing funds, it means there was a ...
Tue, 14 Jun, 2022 at 11:46 AM
Is it possible to participate in an ICO directly from CoinZoom exchange?
Participating in an ICO directly from CoinZoom exchange wallet is not possible. We recommend participating in an ICO from a wallet which private keys you co...
Wed, 8 Aug, 2018 at 2:23 PM
How to Load Cash on a Prepaid Card
Our corporate account partners Digital Profit and Well-Beyond manage CoinZoom Prepaid Visa cards. Do one of the following for support:  Reach out to whic...
Tue, 14 Jun, 2022 at 12:44 PM
How to read hbar block chain explorer
hbar:  https://explorer.kabuto.sh/mainnet   Paste the Hbar Transaction Hash into the search bar   Toward the bottom of the page click on the number of...
Wed, 1 Sep, 2021 at 4:08 PM
How can I update my legal name?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to pr...
Fri, 15 Jan, 2021 at 8:29 AM
How do I change my country or state?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to provi...
Fri, 13 Mar, 2020 at 5:24 PM
Forgot my password
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Fri, 1 Jul, 2022 at 12:23 PM
What can I do if I lose access to the email I used for CoinZoom?
CoinZoom requires a unique email address for your account. In order to help keep your account secure, you cannot change the email address. But if you lose a...
Wed, 21 Sep, 2022 at 10:40 AM
How do I buy/trade digital currency?
Using a Web Browser    Go to the "Trade" page.    Select the type of currencies you'd like to trade. (Currency Pairs with USD, BTC, or USD...
Mon, 25 May, 2020 at 1:02 PM
How are fees applied when I buy or sell digital currency?
Please note that below gives examples and the current fee rates are here; Buying Digital Currency Fees are added to the amount entered to arrive at the...
Thu, 14 May, 2020 at 12:40 PM