FAQ
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Wed, 6 May, 2020 at 8:44 AM
If you have lost access to the email address you used to create your CoinZoom account, we will need to initiate one of the following account recovery/reset ...
Fri, 18 Dec, 2020 at 10:16 AM
Using a Web Browser Go to the "Trade" page. Select the type of currencies you'd like to trade. (Currency Pairs with USD, BTC, or USD...
Mon, 25 May, 2020 at 1:02 PM
Please note that below gives examples and the current fee rates are here; Buying Digital Currency Fees are added to the amount entered to arrive at the...
Thu, 14 May, 2020 at 12:40 PM
Note: All confirmed buys and sells on CoinZoom are final. Before any order is processed, you will always receive a "Confirmation" prompt to ma...
Mon, 20 Apr, 2020 at 12:44 PM
Remember that once completed there is no option to undo or reverse the transaction. Web Click the "Portfolio" tab Choose "Send" ...
Mon, 28 Sep, 2020 at 10:24 AM
If you were not expecting to receive a device confirmation email, this means that someone else was able to obtain your password and 2-factor codes. We sugge...
Mon, 10 Jun, 2019 at 1:15 PM
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Tue, 11 Jun, 2019 at 10:49 AM
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU re...
Tue, 11 Jun, 2019 at 1:14 PM
The General Data Protection Regulation (GDPR) is a new comprehensive data law in the European Union (“EU”) which updates existing data protection laws to str...
Tue, 14 May, 2019 at 11:13 AM