FAQ
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to provi...
Fri, 13 Mar, 2020 at 5:24 PM
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Wed, 6 May, 2020 at 8:44 AM
If you have lost access to the email address you used to create your CoinZoom account, we will need to initiate one of the following account recovery/reset ...
Fri, 18 Dec, 2020 at 10:16 AM
Using a Web Browser Go to the "Trade" page. Select the type of currencies you'd like to trade. (Currency Pairs with USD, BTC, or USD...
Mon, 25 May, 2020 at 1:02 PM
Please note that below gives examples and the current fee rates are here; Buying Digital Currency Fees are added to the amount entered to arrive at the...
Thu, 14 May, 2020 at 12:40 PM
Note: All confirmed buys and sells on CoinZoom are final. Before any order is processed, you will always receive a "Confirmation" prompt to ma...
Mon, 20 Apr, 2020 at 12:44 PM
Remember that once completed there is no option to undo or reverse the transaction. Web Click the "Portfolio" tab Choose "Send" ...
Tue, 25 Jan, 2022 at 12:22 PM
If you were not expecting to receive a device confirmation email, this means that someone else was able to obtain your password and 2-factor codes. We sugge...
Mon, 10 Jun, 2019 at 1:15 PM
CoinZoom staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to pro...
Tue, 11 Jun, 2019 at 10:49 AM
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU re...
Tue, 11 Jun, 2019 at 1:14 PM