FAQ

How can I secure my CoinZoom account?
CoinZoom exchange offers all the necessary tools to make sure that your account is properly secured. You can personalize your two-factor authentication for ...
Tue, 4 Jun, 2019 at 10:25 AM
Why do I need to verify my account?
In order to keep your information and your wallet secure, all CoinZoom accounts must be verified. This will ensure that your money and your account informat...
Tue, 4 Jun, 2019 at 10:36 AM
Why do I need to provide my personal information to verify my account?
CoinZoom takes every measure to be fully compliant with international KYC and AML regulations.
Wed, 8 Aug, 2018 at 2:51 PM
Two-Factor Authentication FAQs
Table of Contents What is Two-Factor Authentication? How do I set up two-factor authentication? Google Authenticator 2FA Troubleshooting What can I do...
Fri, 21 Aug, 2020 at 3:21 PM
What is the order book?
All unfilled buy and sell orders (Limit and Stop orders) create an order book.  The term order book refers to an electronic list of buy and sell orders ...
Sat, 13 Jun, 2020 at 10:56 PM
I have not received an email with a confirmation code. What shall I do?
First, check your junk or spam folder. Click on the "Sign In" link in the CoinZoom trading platform and click on the "Resend Email Verifica...
Tue, 4 Jun, 2019 at 10:55 AM
Is it possible to participate in an ICO directly from CoinZoom exchange?
Participating in an ICO directly from CoinZoom exchange wallet is not possible. We recommend participating in an ICO from a wallet which private keys you co...
Wed, 8 Aug, 2018 at 2:23 PM
How can I update my legal name?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to pr...
Tue, 20 Aug, 2019 at 9:31 AM
How do I change my country or state?
CoinZoom will not make any changes in account name or account designations unless the changes have been documented and authorized by the CCO. Prior to provi...
Fri, 13 Mar, 2020 at 5:24 PM
Forgot my password
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Wed, 6 May, 2020 at 8:44 AM