FAQ

Tether USDT TRC20 - Deposit or withdraw
TABLE OF CONTENTS How to deposit Tether USDT TRC20 to your CoinZoom account (using the desktop web app) How to withdraw Tether USDT TRC20 to your externa...
Mon, 15 Aug, 2022 at 4:33 PM
Deposit/Transfer Funds and/or Crypto FAQs
TABLE OF CONTENTS How do I Make a Deposit? Deposit Cryptocurrency from an External Wallet Finding a Wallet Address Deposit Fiat Currency Via Debit or C...
Thu, 1 Sep, 2022 at 4:05 PM
Two-Factor Authentication FAQs
Table of Contents What is Two-Factor Authentication? How do I set up two-factor authentication? Google Authenticator 2FA Troubleshooting What can I do...
Thu, 1 Sep, 2022 at 11:02 AM
How do I finish the Profile and Registration pages?
Finishing the Profile and Registration page.  Note: You will not get an option to complete KYC Registration process on the CoinZoom Website.   For KY...
Wed, 6 Jul, 2022 at 9:50 AM
Withdrawal FAQs
TABLE OF CONTENTS How do I make a fiat currency withdrawal? Send a wire from your CoinZoom account How do I make a crypto withdrawal? How do I withdraw...
Fri, 1 Jul, 2022 at 12:25 PM
How can I secure my CoinZoom account?
CoinZoom exchange offers all the necessary tools to make sure that your account is properly secured.  You can personalize your two-factor authentication fo...
Fri, 22 Apr, 2022 at 2:20 PM
Why do I need to provide my personal information to verify my account?
In order to keep your information and your wallet secure, all CoinZoom accounts must be verified. This will ensure that your money and your account informa...
Wed, 29 Jun, 2022 at 3:12 PM
What is the order book?
All unfilled buy and sell orders (Limit and Stop orders) create an order book.  The term order book refers to a list of buy and sell orders for a specif...
Fri, 22 Apr, 2022 at 1:28 PM
Why is my Account Locked?
There are multiple reasons for an account to be locked or blocked, most are a result of too many unsuccessful logins.  Customers get three tries to log...
Wed, 10 Aug, 2022 at 11:06 AM
I have not received an email with a confirmation code. What shall I do?
First, check your junk or spam folder. Click on the "Sign In" link in the CoinZoom trading platform and click on the "Resend Email Verifica...
Tue, 4 Jun, 2019 at 10:55 AM