Two-factor authentication (2FA) is a security step in addition to your password to help keep your account safe. It is used for logging in, withdrawing funds, trading, and ZoomMe transactions. 


Warning: You must set up 2FA within 3 logins to your account. If it is not set up by then, you will be locked out of your account and must contact Support to gain access. 


Note: 2FA is always enabled for logging in and withdrawing and cannot be turned off. We recommend keeping 2FA turned on in the Settings for both trading and ZoomMe. 

Set Up an Authenticator

Authentication apps display a temporary code for you to put into CoinZoom each time you log in. This code is called a one-time password (OTP) and changes every 30 seconds. You must enter it before the timer runs out or use the next code that shows. 


We recommend using Google Authenticator, but you can use any authentication app that your device accepts. The advantage with Google Authenticator is it does not tie to your phone number, which keeps you protected even in the event of your phone number being compromised. (However, you'll still need a phone number associated with your CoinZoom account in order to buy or sell digital currency.) When using Google Authenticator for your 2-step verification codes, you will still be protected even if your password is stolen and your phone number is ported.

Download Google Authenticator

From your device's app store, find and install Google Authenticator:

Choose one of the following articles depending on whether you have only one device available to you or if you have a second device to help you set up your 2FA.


Instructions for Users With a Single Device

If you have a personal computer or another device, you may skip to: Instructions for Users With a Second Device


If you don't have access to a computer or mobile device other than the one with CoinZoom installed on it, you will need to copy a secret key to your authenticator app. Follow these steps on your mobile device.

Enter a Setup Key in Your Authenticator App

Open Authenticator and choose Enter a Setup Key. If you've never opened your authenticator before, it may take you directly to the new entry screen. Otherwise, tap the + button on the bottom right corner of the screen. 


In the authenticator app, choose to Enter a Setup Key. This makes a new entry. Name it something like, "CoinZoom" for quick reference when you come back (the authenticator can have many entries for a variety of apps). 

Copy the Secret Key

From the CoinZoom app, copy the secret key and paste it into Authenticator field "Your Key". The secret key is a 20 character string on the QR code screen inside the CoinZoom app.


Warning: Your secret key should never be shared with anyone and should be kept in a safe place. You can use it to re-enable your 2FA if you ever delete the entry or lose or change your phone. 


Now you should have a new entry called CoinZoom in your authenticator. 

Enter the One-Time Password in CoinZoom

To finish linking your CoinZoom account to Authenticator, tap the new entry you made in Authenticator to reveal the  one-time password (OTP) code. Hold your finger on it to copy it, then paste it on the QR code screen in CoinZoom. This completes the 2FA setup. 


Tap Confirm to complete your 2FA setup.


When you set up your authentication app, it will give you an option of storing a private key. This key lets you recover your authenticator setup or port the configuration to another device. If you do not have this, you must contact CoinZoom support to reset it.


  1. Copy and paste the secret key into your authenticator app (ignore the QR code)
  2. Copy the new 2FA code from your authentication app into the screen in CoinZoom app.

Warning: We recommend printing the key and storing it in a safe location where it is not likely to be discovered by others who could access your account without authorization.


Instructions for Users with a Second Device

These instructions are for those who have access to another device, including a personal computer, which makes it easier to set up two-factor authentication (2FA). 


If you have another device to use, follow these instructions. You'll use the other device to show a QR code and your mobile device for taking a picture of it. This makes it the set-up a little more automated.  


Follow these steps to set up 2FA. These steps are for Google Authenticator, but are similar to any other authentication app you may use.

Find the QR Code in CoinZoom

On a computer or other device, login to trade.CoinZoom.com and choose Settings -> Two-Factor Authentication -> Reveal QR Code. The QR code will tie Authenticator and CoinZoom together. 

Scan a QR Code in Your Authenticator App

Open the authentication app on your device and choose to scan a QR code. If you've never opened your authenticator before, it may take you directly to the new entry screen. Otherwise, tap the + button on bottom right corner of the screen. 


With your CoinZoom device, point your camera at the QR code. This makes a new entry. Name it something like, "CoinZoom" for quick reference when you come back (the authenticator can have many entries for a variety of apps). 

Now you should have a new entry called CoinZoom in your authenticator. Click it to reveal the OTP.

Enter the New One-Time Password (OTP) in CoinZoom

Go back to CoinZoom and type the 6-digit one-time password (OTP) from Google Authenticator. Then click Confirm to finish the setup. 

This is the QR code from the CoinZoom web app. From your authentication app, add a new item, choose the QR code option and point your device to capture this code with your camera.


Warning: We recommend printing the key and storing it in a safe location where it is not likely to be discovered by others who could access your account without authorization.