Funds from a wire USUALLY are available within 2 business days.   

We receive a large number of wires every day.

In order to minimize the research time, please do the following:

1. Go to

2. Click on "New Support Ticket

3. Subject "missing wire"

4. Request Type: "Report an issue"

5. Topic: "Sending/Receiving Funds"

6.    "Cash"

7.    "Wire Transfer"

8. Choose the "Attach File" link

9. Attach a copy of the actual bank transaction

10. Provide the actual wiring instructions so we can see where they sent the funds