You can choose to temporarily disable your account or permanently close it. Disabling your account can only be done by you in the app, while account closure is permanent and requires assistance from our support team.
Disable Your Account
You can temporarily disable your account at any time for added security. When your account is disabled, your funds will remain secure, but you will not be able to:
- Deposit USD
- Make trades
- Spend with your CoinZoom Visa Card
- Withdraw crypto or USD
To disable your account in the mobile app, tap More on the bottom navigation menu → Security → Disable Account. You'll be prompted to complete two-factor authentication (2FA). Once verified, your account will be discabled. You can re-enable your account at any time by repeating this process.
Warning: Disabled accounts are still subject to inactivity fees as outlined in the Terms & Conditions on our website.
Close Your Account
Before closing your account, please ensure that all funds have been withdrawn. To permanently close your account, contact support.
Once your account is closed, it cannot be reopened. If you want to use CoinZoom in the future, you must create a new account.
Warning: Only you can withdraw your funds before closing your CoinZoom account. For security and compliance reasons, CoinZoom cannot send funds on your behalf in any form — including electronic transfers, checks, or any other payment method.
Does CoinZoom Retain My Personal Information?
Your data will be deleted to the extent required to fulfill our obligations to comply with financial industry regulations. Our Privacy Policy currently states: