“Funds on Hold” are funds you have recently deposited into your CoinZoom account but have not cleared. Until your pending funds clear from your bank, you cannot withdraw them from CoinZoom or transfer any digital assets out of your account that you purchased using pending funds.
All holds are put in place in order to allow sufficient time to dispute potentially fraudulent transactions. The window for disputes is determined by the financial institution and CoinZoom cannot change them.
Hold times for different funding methods are listed in the following chart. The Hold Period column indicates the amount of time the funds will be on hold. The Time to Post column indicates how long it normally takes for the deposit to settle between CoinZoom and the financial institution.
Asset Type | Funding Method | Time to Post | Hold Period |
USD | Wire Transfer (no fee*) | 2 business days | None |
USD | ACH (no fee*) | 3-4 business days | 7-21 days |
USD | Direct Deposit (no fee*) | 5-7 business days | None |
| USD | Trusted debit card (fee) | Immediately | 7 days |
USD | New debit card (fee) | Immediately | 21-90 days** |
USD | CoinZoom Cash (fee) | Immediately | None |
USD | Zelle (no fee) | 1-5 business days | None |
USD/Crypto | ZoomMe (no fee*) | Immediately | None |
Crypto | External wallet transfer (fee) | Immediately | None |
Debit card deposit holds are explained in this article, Hold Times for Debit Card Deposits.
* Methods listed with "no fee" mean that CoinZoom does not have any fees, though your financial institution may charge them. Current fees can be found here: https://www.coinzoom.com/fees/#deposit-and-withdrawal-fees..
** In uncommon cases, non-US debit card deposits can take up to 90 days before the bank will release the hold, depending upon the country.