“Funds on Hold” are funds you have recently deposited into your CoinZoom account but have not cleared. Until your pending funds clear from your bank, you cannot withdraw them from CoinZoom or transfer any digital assets out of your account that you purchased using pending funds. 


Why Are Holds Necessary?

All holds are put in place in order to allow sufficient time to dispute potentially fraudulent transactions. The window for disputes is determined by the financial institution from where the funds originated and CoinZoom cannot change them.


Hold Periods and Time to Post

Hold times for different funding methods are listed in the following chart. The Hold Period column is the amount of time before the funds can be withdrawn. The Time to Post column is the length of time it normally takes for the deposit to settle between CoinZoom and the financial institution. 

 

Asset Type

Funding Method

Time to Post

Hold Period

USD

Wire Transfer (no fee*)

2-5 business days

7 days (first deposit) 

None (later deposits)

USD

ACH (no fee*)

3-4 business days

7-21 days

USD

Direct Deposit (no fee*)

5-7 business days

None

USDTrusted debit card (fee)Immediately7 days

USD

New debit card (fee)

Immediately

21-90 days**

USD

CoinZoom Cash (fee)

Immediately

None

USD

Zelle (no fee)

1-5 business days

None

USD/Crypto

ZoomMe (no fee*)

Immediately

None

Crypto

External wallet transfer (fee) 

Immediately

None


Debit card deposit holds are explained in this article, Hold Times for Debit Card Deposits.


* Methods listed as "Free" mean that CoinZoom does not have any fees, though your financial institution may charge them. Current fees can be found here: https://www.coinzoom.com/fees/#deposit-and-withdrawal-fees..


** In uncommon cases, non-US debit card deposits can take up to 90 days.