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KYC problem

I got email its say You Kyc has been approved, but i check in web its display not approved, i try to trade and withdraw still need KYC. Im very confused about this


1 person has this problem

How long until it got appoved? I submitted my passport and mine is still pocessing

5 days ago 

Have you used all 3 attempts before submitting a ticket for kyc? maybe your account is locked despite being verified, you have to send a ticket again

yeah i send ticket cause fail 3 times submiting KYC, admin told me to send ticket 

yeah i send ticket cause fail 3 times submiting KYC, admin told me to send ticket 

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